Dealing with someone in emotional distress

What is the best thing you can do to help a co-worker, friend, neighbor or other person who is grieving? Often it is to express your sympathy, be quiet, and then simply listen. Use non-verbal language
(eye contact, nodding or other facial expressions, lean forward to show interest), and let the other person talk it out. Depending on the situation, this may need to be done many times. We all grieve differently.

When the person is calm, it may be time to paraphrase some of the essential details in a non-judgmental way if the situation is not due to a death but to an accident or another event. Eventually, the person may be ready to move on to necessary action relating to the event.

Many companies have qualified counselors on staff, an Employee Assistance Program (EAP) or some other resource if that is needed. If the person dealing with grief changes behaviors drastically or threatens to harm himself or others, professional counseling should be sought immediately for the survivor. If a person was cared for by a hospice, trained counselors may be available to the family. However, often a listening ear, and time, show that someone cares.