Sunday, May 17, 2015

Presenters: Are you making these 2 critical mistakes in your presentations?

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Are you a presenter who is making these two critical errors when you give a talk? I recently attended a presentation with a team of two ea...
Friday, May 8, 2015

Leadership development: Effective Meeting Management

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Your supervisor tells you to be at a meeting. It's a discussion, but several people in the group do all the talking.  The rest of the gr...
Thursday, April 2, 2015

Idiomatic expressions related to eggs

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Many people who are learning English as a second language, as well as those who have moved to a different part of the USA, struggle with lea...

How to improve your pronunciation - and why it matters

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First impressions are made remarkably fast, and part of that impression is how well a person speaks. Is the person's speech easy to ...
Tuesday, March 17, 2015

Secrets of "the gift of blarney"

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Have you ever watched someone who is good at small talk "work a room", and wished you too could start conversations with stran...
Friday, February 27, 2015

Small talk: What do you say after "hello"?

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It's that time of year when many soon-to-be graduates are interviewing for their first jobs. Even though they have terrific skills in...

Customer service and sales: how to correct a crucial communication error

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The walked into an office to purchase a service. The department manager, who was behind the computer in the office,  gave her a business ...