Executives: "Listen" with your eyes

When you observe your direct reports, do you notice both the verbal and non-verbal behaviors?
For example, you may have a direct report who says she is "fine", but she appears exhausted.
How do you handle the discrepancy between her verbal and non-verbal behavior?

Usually, when there is a difference between verbal and non-verbal behavior, the non-verbal behavior is more accurate. Simply, it is harder to lie with non-verbal behavior. Ask the employee how things are going. If she does not mention the reason for her exhaustion, be more direct.
"You seem exhausted. Are things going well at work for you, or is there a problem I should know about?" Then be quiet and listen...it may take some time before the employee states what is really on her mind.

Listening is a primary part of a manager's job. Learn more about how to listen well at the one day lively seminar on Executive Communication Coaching, on May 12th. Enroll before April 27th at http://businessspeechimprovement.com/enabler/scripts/category.pl?Classes.
Class size is limited, so enroll today!