many companies know of the importance of first impressions for new employers and customers. Sometimes they forget to think about new contractors brought in to provide services.
Contractors often charge by the hour. Are paperwork packets, procedures and often people in place when the new contractor begins his job? If ID issued by the organization is needed, is that ready to be issued? What about a map of the facility, list of names and contact information for relevant people, safety or emergency procedures and other vital information?
For contractors, time is money. A disorganized customer can not only create a negative impression in the contractor's mind, he can also waste a lot of money.
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