Executive Communication: Inter-departmental Communication Issues

Do you ever say, "I wish that the people in the sales/marketing/operations/customer service/accounts receivable office would give me the information I need to handle this, without my having to ask again for it?"

Insufficient inter-departmental communication can lead to frustration, lost productivity and a reduced bottom line. To resolve it, have all project managers or department chiefs write a list of the information their teams need from internal customers or other departments, on a routine basis. For example, is a project number, invoice or special code needed when sending requests to the accounts payable department? What other information do they need from other departments so they can handle their jobs more efficiently? What data does the IT Dept need to handle help requests? With a list of this data needed by each department, employees can be more efficient in their inter-departmental communications.

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