Checklist for assessming your company's communication skills

How well do your employees communicate? Poor communication can turn away prospective customers, frustrate employees, and cost your bottom line.

Rate your company's communication skills!

Check any statement that applies to your company. For some items, you may need to call the company from the outside and pose as a prospective customer or employee.

______1. Employees who are foreign-born and whose pronunciation is difficult to understand at times have all been offered speech training by the company.
The company understands this training can increase communicative efficiency and is very supportive to the employee's career growth.

______2. Local employees can all be clearly understood on the telephone and in presentations to people from other parts of the country.

______3. Employees who give presentations know how to prepare and deliver them effectively.

______4. Managers all have high levels of professionalism in their listening skills, and understand different communication styles.

______5. Sales staff and front desk staff have excellent skills in making small talk with prospective customers and others.

______6. Brainstorming sessions actually result in many new, applicable ideas.

______7. Employees consistently answer the telephone with a cheerful greeting, which is clearly pronounced and easily understood by a prospective customer.

______8. Employees all use standard grammar in speaking and writing, which promotes the company's professionalism.

______9. Employees can all state why their work is important to the company's mission or purpose.

______10. On performance appraisals, all employees receive acceptable ratings on their communication skills.

Key: For each missed area, visit http://businessspeechimprovement.com to learn about available coaching . Concise, practical e-books are also available at www.BusinessSpeechImprovement.com/ebooks.