Your receptionist is a public relations specialist for your office. Prospective and current clients, customers and vendors see her attitude and wonder how it mirrors those of the rest of your staff. What is your receptionist conveying?
Memorable visits to professional offices showed one receptionist loudly complaining on the telephone to a friend about her job and another one giving directions to the office to a new client while gesturing to current ones lined up to see her that the telephone caller was crazy. What goes on in your reception area?
Business Speech Improvement provides intensive training in verbal communication skills. Convey the most professional image: check out the training options in coaching and e-books today!
Welcome to the Verbal Image blog from Business Speech Improvement (www.BusinessSpeechImprovement.com)! NEW! To read our latest blog post, go to http://www.businessspeechimprovement.com/more/blog Bookmark that site and check back regularly! Please join the conversation about communication! What are your thoughts on the blog article you are reading? Comments in English are appreciated.
Wednesday, March 28, 2012
Saturday, March 24, 2012
Poor communication in professional offices: your examples
As a client or patient in an attorney's, accountant's, physician's or other professional's office, what are the best and worst examples you have experienced of communication there?
What great communication would have made you want to nominate such an office (or one employee there) for an award for excellent communication? Conversely, what happened that made you think "Don't they ever communicate with people?"
Business Speech Improvement provides intensive training in verbal skills.
What great communication would have made you want to nominate such an office (or one employee there) for an award for excellent communication? Conversely, what happened that made you think "Don't they ever communicate with people?"
Business Speech Improvement provides intensive training in verbal skills.
Thursday, March 22, 2012
How to communicate easier with someone with a hearing loss
Communicating with People with a Hearing Loss
It takes people seven years on average to realize they have a hearing loss, and some people are not helped by hearing aids. It is better to assume someone has a hearing loss if they stare at your lips, give an answer that may not be appropriate to the question asked, turn their head slightly so their "good ear" is aimed at your mouth, or do better at answering written than spoken questions.
"What did you say?"is a valuable e-book to help others communicate more effectively with a person with a hearing loss.
Business Speech Improvement can also develop specific tip-sheets for your business or industry on communicating more effectively with your customers or employees who may have a hearing impairment, and teach lip-reading and related skills.
It takes people seven years on average to realize they have a hearing loss, and some people are not helped by hearing aids. It is better to assume someone has a hearing loss if they stare at your lips, give an answer that may not be appropriate to the question asked, turn their head slightly so their "good ear" is aimed at your mouth, or do better at answering written than spoken questions.
"What did you say?"is a valuable e-book to help others communicate more effectively with a person with a hearing loss.
Business Speech Improvement can also develop specific tip-sheets for your business or industry on communicating more effectively with your customers or employees who may have a hearing impairment, and teach lip-reading and related skills.
Tuesday, March 13, 2012
Training or Draining: How are listeners doing?
When you give a seminar, how are you in keeping your learners focused? Is there so much information being presented that listeners are overwhelmed? Are listeners drained from being an an uninspiring presentation or one given with a mono-tonal speaker?
Adult learning theory teaches that activities should change every 20 minutes or so. Some activities need to involve more than just reading and writing; create interaction with role-plays, physical activities or other techniques.
Business Speech Improvement provides intensive training in verbal communication. Presentation skills (including doing training), accent modification, executive and sales communication are among the topics covered. E-books are also offered. Visit us today!
Adult learning theory teaches that activities should change every 20 minutes or so. Some activities need to involve more than just reading and writing; create interaction with role-plays, physical activities or other techniques.
Business Speech Improvement provides intensive training in verbal communication. Presentation skills (including doing training), accent modification, executive and sales communication are among the topics covered. E-books are also offered. Visit us today!
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