How to improve your pronunciation - and why it matters

First impressions are made remarkably fast, and part of that impression is how well a person speaks. Is the person's speech easy to understand, and does he or she sound confident and caring?

People have difficulty speaking clearly for several reasons. Some are bilingual and have strong accents when speaking English. Others have strong regional accents. Some speak very fast and others have lisps or other issues.

Record yourself.

Here are three tips to improve your communication skills. First determine how clearly you currently speak. Record yourself reading for 30 seconds, speaking on the telephone (without having the other person's voice be recorded) for 30 seconds and then talking to someone for 30 seconds. Ask several native speakers of English to listen. Have them  tell you if they understood you some of the time, most of the time, or all of the time, in each of the 3 segments. For most people, reading aloud is the easiest to do clearly, because you do not need to think of the words to say. Write down the words they say are difficult to understand.

Practice

Second, practice those words and words that have similar sounds. If the sounds that are difficult to understand are at the front of the words, use a dictionary to find other words with the same sounds. Practice the words for several days, because they need to be spoken clearly in conversation later.

For faster progress

Do you need rapid progress so you can speak well at a conference or on the telephone, when giving a speech, when being interviewed for a job or by the media? If so,  professional speech coaching on pronunciation, non-verbal skills, small talk and  learning to speak slower can be invaluable. A corporate speech pathologist can do an assessment and then provide you with exercises and objective feedback on your progress.

How speech coaching is done

Speech coaching can be done intensively, in just 1 - 3 days of in-person coaching, with a follow-up plan. For those in the Raleigh-Durham, NC (USA) area, it can be done hourly. In some cases, communication coaching can be done online.

Many companies will pay for speech coaching as a career development expense. Some may suggest it if the person's speech affects his ability to work effectively. Others wait for a person to request this type of coaching.

Don't be self-conscious about your speech; if you can't improve it yourself, contact us today to get some help!

Winter Storm Remus: Checklist of preparations (and why it matters)

For those in the South and the Southeast, today (or tonight ) is a time when we should be prepared for a potential power outage, according to the weather reports that emphasize the potential for heavy snow, downed tree limbs and more. With heavy snow, it may take a few days for stores to be accessible and resupplied with goods. Good leaders, whether of a business, a department, or a family, think ahead and do a risk assessment.  Are you prepared adequately for this severe storm? Do you have flashlights, and extra batteries of the right size? Have you checked the flashlights recently to make sure they still work? Do you have sufficient water on hand? Electricity is needed to power the water pumps. The Federal Emergency Management Agency (FEMA) recommends 1 gallon per person per day. Many people recommend filling up buckets with water in advance of the storm to flush toilets. Is your laundry done ahead of time? Are your faucets dripping, so they don't freeze and burst? Are the under-sink cabinets also open (and any harmful chemicals that are normally stored there  put up high if there are children or pets)? Opening the cabinets warms the pipes. Do you have a way to stay warm if the power goes out? Do you have food prepared, extra canned goods and foods that do not need refrigeration (such as peanut butter, bread, fruit, cereal, and milk in aseptic containers), and a mechanical can opener available? Do you have a safe way to heat food inside, or if necessary, outside, if there is a power failure? Do you have a carbon monoxide alarm and does it work, in case you are attempting to use a dangerous way to stay warm inside a dwelling, and are not aware it is dangerous? Are your electronics, such as your computer, tablet and cell phone, charged up before the storm? Do you have a way to charge them if the power goes out? If you use electrical medical equipment such as a CPAP machine or other device, how do you plan to keep it working during a power outage? If you take medication, do you have sufficient on hand for the length of the storm and a few days' afterwards? If it needs to be kept cold, such as insulin, how will you do that? How will you get communications about the storm during the storm and afterwards? Do you have a battery-operated or crank-powered NOAA (weather) radio, and extra batteries if it is a battery-operated radio? If it is solar-powered, is it charged fully before the storm starts? If you have babies, do you have sufficient diapers and formula on hand for the length of the storm plus several more days? If you have pets, do you have enough pet food and pet supplies such as cat litter or pee pads on hand for the length of the storm and several more  days? If you have a car, is the gas tank full? Is there a car emergency kit in the trunk, with such items as extra water, emergency foods, blankets, extra hats, gloves and dry socks (as extremities freeze first)? Do you have a snow shovel and rock salt, if you may be responsible for clearing a path outside your home? Many Southerners do not normally have snow shovels, but they may make a big difference with the expected amount of snow. If you have renter's insurance, homeowner's insurance and/or car insurance, do you have your policy numbers and contact information written down on paper (in case electronics don't work), in case you need to contact these insurance companies because of damage?  Details on more preparations for an emergency kit can be found at www.ready.gov/kit  . Why do all this planning? Think what the implications could be for you or your family if you are not prepared! Great leaders  not only plan ahead, they also learn to communicate well. Business Speech Improvement offers Executive Communication Techniques, a concise e-book of 18 vital communication skills today's leaders need. Think like a leader; get this book now to know how to communicate better tomorrow. (Yes, you can read it with a flashlight if necessary!)

Better Business Communication Day: January 26, 2015

Better Business Communication Day: January 26, 2015

Think about the last time you did business with a company and thought "That was pretty negative!" (For me, it was as recent as today.) What kind of experience do your internal or external customers have?

Better Business Communication Day is a day to focus on better communication. Here are three actions you can implement, either for yourself, to improve your skills, or for your organization.

Start with non-verbal communication. Smile at two people today as you walk down the hall. Give someone your undivided attention, away from laptops, etc, making him or her feel valued and really heard.

Answer the telephone enthusiastically, each and every time. When you smile as you say "hello", the smile alters your mouth shape and the different resonance pattern can be heard. 

You can make a contest out of this. In Japan, this is a national event, the All-Japan Telephone Answering Contest

Thank someone, preferably in writing, for something specific he or she has recently done for you. When was the last time you received such a specific thank you?  Make the note more powerful by e-mailing it to the person's supervisor, with a bcc: to the person.

If you have difficulty being clearly understood due to a strong accent, try speaking slower. Also write down the words that are hard for others to understand. See if you can use synonyms for them, if needed. An online dictionary with a pronunciation button could help you say the words.
Consider getting a "mystery shopper" to act as a prospective customer, and rate his or her experience with your company's communication. He would start by rating how positive the first telephone greeting of "hello" sounded, through dealing with any phone trees,  enthusiasm and listening skills of the sales staff to answer questions and take an order, to the final good-bye. Another option is to send a pretend order through the system, to see where the bottlenecks are in the process. Often these are due in part to poor communication. The results of this mystery shopping could be ear-opening!

Business Speech Improvement offers intensive, customized speech coaching for individuals and small groups. Use Better Business Communication Day to jump-start your communication improvement!

Have difficulty being concise?

Three groups of people have difficulty being concise. Do these sound like anyone you know?

The first group is those who are nervous about speaking to those in authority, or calling in to a talk show or a tele-seminar. Sometimes radio reporters also have difficulty with this, rephrasing their questions twice or more when interviewing guests.

The second group is those who are inductive thinkers. Inductive thinkers present all the facts or ideas and then express the main idea or request. People who are not inductive thinkers are deductive thinkers.)

The third group of people are those who haven't thought through what they mean to say, and just ramble. Sometimes they use stream-of-consciousness techniques of basically saying whatever they are thinking, with no obvious means of connecting the thoughts.

If a supervisor who is deductive has an employee who is an inductive thinker, there will be problems and frustration unless one of them changes. If it is the employee ( inductive thinker) who is to change, he or she needs to start thinking of the main point or "executive summary", and then add one solitary short sentence, starting the most vital fact or reason. If the supervisor wants more, he will ask.

This is difficult for inductive thinkers to do. Practice thinking this way, and even write down the summary statement and the reason statement ahead of time. Practice these two sentences until they sound great!

If the person gets nervous speaking to an authority figure or when calling in to a tele-seminar or radio talk show, write down your 2-3 sentences ahead of time. Your audience's time is short; make every second count!

Some people think best out loud, and need to practice doing this privately. Possibly recording their words would help them to then record a summary statement.

In all 3 cases, find someone who is a concise speaker, and emulate him or her!

Giving a Presentation? How to Improve Your Eye Contact

According to one survey, more adult Americans fear giving a speech more than dying. Some show their fear by their inability to make eye contact with their audiences during the presentation. They look down at their notes, or up at the ceiling, instead.

Poor eye contact in the American culture conveys a lack of openness, of connection. The audience looks at the speaker, and the speaker looks elsewhere. The audience wonders why, and the message loses value quickly.

The audience wants the speaker to succeed; who wants to sit through another awful speech? Practice your presentation enough so that you are not reading it. (Can you give it if the technology and lighting failed?) Try choosing a few friendly faces throughout the audience and looking briefly at each one. If that is too hard for you, look slightly above their eyes at the tops of their heads, and be sure to look around the room when doing this. While it is not quite as good as looking at their eyes, it is better than not looking at them at all. 

For more tips on public speaking, from writing to delivering powerful speeches, get the e-book "Public Speaking: You Can Do It!" by Business Speech Improvement.

   

Communication Tips: Leaving Better Voice Mails and Remembering Names

One problem that often occurs is speaking fast when giving your name and telephone number as you leave a voice mail message. You as the speaker know your information, and  you say it quickly. Speakers forget that it takes longer to write it down than to say it. To be more professional about it, write your telephone number or spell your name in the air as you say it slowly on the phone message. This is the speed that the listener needs. As a benefit, you may get more calls returned!) Then repeat your number at the end of the message, at a slightly faster pace.

 When meeting someone new, it may be hard to remember the other person's name. When you hear it for the first time, think about it and try to use the name in the first sentence, as in "It's great to meet you, Pat!"

 When you end the conversation, use the other person's name again. This may help you to recall the name when you see the person again.

Public speaking: Worried about answering difficult questions after a presentation?

Many would-be public speakers are hesitant to give a speech because they are afraid that they will not be able to answer a difficult question posed afterwards by a member of the audience. They do not want to "lose face" before an audience.

If this is your concern, here are some strategies you can use. First, when preparing your speech, consider the special interests of a given audience, and anticipate what questions they might have. For example, if you are speaking to an audience of lawyers on land use practices in your community, search online for "legal aspects of land use + (name of the community)". Possibly interview an expert on the subject in the state or county government ahead of time. Credit him or her in your remarks, by saying "as X, an expert in Y, says, ..."Write down the answers and practice giving them in a simulated talk.

Always repeat the question into the microphone before answering it. Depending on the acoustics of the auditorium, the noise level inside and outside of it, and the hearing acuity of the audience, there is a very good chance that the question was not clearly heard by everyone. Repeating the question also gives you time to think about the answer.

Let's say the worst happens, and an audience member asks you a question that you did not anticipate. Here you have three great options, and one back one.

First, explain you would be happy to look into this question and get back to the person quickly with the answer.  Invite the questioner to come up to you afterwards and give you his business card with the question written on the back of it. Another option is to say to the audience, "Is there anyone in the room who has expertise in this particular aspect of the topic?" A third option is to focus on the part of the question you can answer, and acknowledge that you need to do more research on the rest of the question. (Some politicians ignore most of the question, segueing into one of their talking points instead. "The important aspect of this is that..." Alert members of the media and the rest of the audience usually notice this ploy and comment negatively on it later.)

A speaker cannot be expected to be expert on every aspect of a topic, especially if it is only vaguely related to the main aspect of the talk. Use the strategies above and confidently step up to the microphone!

Business Speech Improvement provides intensive coaching in public speaking, accent modification, pronunciation, executive communication strategies and more. Coaching is available online in selected cases. 
For those who prefer e-books, our concise e-book Public Speaking:You Can Do It!. is available 24/7. It has practical tips that can be used immediately.

Delegating: Tips to Do It Right

A mother was shopping in a supermarket with her two young children. She told her little boy to "behave". The child said earnestly, "I be good, Mommy!"

Then he went back to chasing his sister, and the mother scolded him. He apparently did not know what exact behaviors she expected.

In a corporate setting, when a manager warns his new employee to do a "excellent" job on a task, does she know what his idea of "excellent" is?

For example, does it mean proof-reading a document twice (and having someone else do it once), using certain photos, including the details on the new project, or some other expectations?

As a leader, it is your job to make your expectations very clear. Your employees cannot mind-read. If you make your requests clear, you have a greater chance of having them be achieved.

Delegation is part of many leaders' jobs. Clear delegation includes not only the details to be accomplished, but also the time-frame. The leader needs to understand how often he must check with each person on his team to answer questions and make sure the work is being done correctly.

If the task is important enough to be done, it should be done right. A good leader delegates the right task to the right person, with a clear explanation and time-frame.

Business Speech Improvement offers an e-book on Executive Communication Strategies, with techniques on 18 vital areas of communication. It's the book you'll wish your boss had read! Learn more about this powerful e-book now!

Nervous about Speaking in Departmental Meetings?

Many people report that they are nervous about speaking in departmental meetings. They are concerned that their ideas will not be accepted, or worse,  ignored and then presented again by another member of the group who takes credit for them. As a result, they are quiet when in fact they may have a valuable contribution to make to the discussion.

If you are one of the "silent ones", here are 3 strategies for speaking up at meetings.

1. Rehearse your comments ahead of time. Use a brief "executive summary" approach. State your main point or recommendation, and then the reasons for it in just a few sentences.  For those of you who are used to giving reasons or details first and then getting to the main point, this "executive summary" may be difficult at first to do. Writing it down first may make it easier.

2. Notice which of the people you plan to meet with is highly regarded by others. Present your idea to this person ahead of time and ask for feedback and improvements. Then present this idea to the group, being careful not to say it is "my" idea. Hopefully the other person will then offer support to your idea.

3. Communication cultures between companies and managers can vary. Some are more formal, while others may be more relaxed.  Use the approach prevalent in your company or department. If in doubt about the best approach, or if you are new to the company, choose a more formal one.

Business Speech Improvement provides intensive, customized communication coaching. Presentation skills coaching is available as a full day seminar for individuals and groups. Coaching for experienced speakers who want practice before a specific presentation is also available, and may be done online in many cases.

Top Nine Peeves about How Businesses Answer Their Telephones

A LinkedIn group of business professionals was asked for their "pet peeve" on how telephones are answered. Eighty-five responses came in, very quickly.

Pet peeve #9: Reaching a recording that repeats, "Your call is very important to us. We will be with you shortly". The caller was reportedly placed on hold for 45 minutes.

Pet peeve #8: The business associate who answers the call sounds irritated at being interrupted by a call, and is perceived as being disrespectful to the caller

Pet peeve #8 (a tie with the one above): When the company representative says, "Would you please hold?", and without giving the caller a chance to say anything, immediately puts him or her on hold.

Pet peeve #6:  Employee who answers a call with a script and sounds fake and excessively polite

Pet peeve #5: Answering the telephone without saying the name of the business and the employee's name

Pet peeve #4: Answering the telephone with very long scripted greetings instead of just the essentials (see # 6 above)

Pet peeve #3: Answering the telephone using a speaker phone

Pet peeve #1 (tied with the one below): When the company employee's English pronunciation is difficult to understand on the telephone and also may not understand the caller's questions.

Pet peeve #1: When the American-born customer service rep answers the telephone so fast and mumbles so that the caller cannot easily understand the greeting. The customer service rep has said this greeting hundreds of times, but it may be the customer's first time to hear it.

Customers in the USA are more diverse than ever, coming from many nations, may have a hearing loss or be speaking to you in a noisy place. Clear speech is crucial for your customers!

Business Speech Improvement provides intensive coaching in verbal skills, including professional telephone skills for understanding callers with strong accents. Check out your options now; one seminar is closing enrollment soon!

Non-verbal business communication skills

Only 7% of your business communication is conveyed through your words, according to a famous study by Albert Mehrabian, PhD. The rest is conveyed through a combination of your eye contact, facial expressions, and tone of voice. 

Do you have trouble making consistent eye contact, smiling and sounding friendly at  appropriate times, and using gestures to improve your communication, when necessary? Is your voice loud enough, but not too loud?

Start by asking your colleagues and friends for feedback on these issues,  as they are aware of your verbal image most likely. Choose one  goal at the time to work on. Decide when the behavior is done best, and when it is most difficult to achieve. 

These behaviors can be affected by certain cultural beliefs. Ask people who are of your culture, and of the majority culture, to judge whether your behaviors are appropriate.

Business Speech Improvement provides coaching in business communication, including non-verbal skills, accent modification, presentation skills, diction, and more. Click here to learn more about these services!

Business Communication: 3 Tips to Improve Communication with Your Boss

Do you wish communication with your boss was easier? It can be, with surprisingly little effort on your part.

In honor of Better Hearing and Speech Month, here are three tips to help you improve your communication skills.

First, observe your boss carefully the next time you see him or her talking to someone else. Does he or she express the main point first, and then give the details or reasons, or are the reasons/details given first, leading up to the main point? The first method, called deductive reasoning, is more common than the second, called inductive reasoning.

When you talk to your boss, use the same method (deductive or inductive) as he uses - with a difference. Instead of giving a lot of details, give a one sentence "executive summary" with one sentence of the most relevant detail or recommendation.

Second, note how quickly and enthusiastically your supervisor speaks, generally. If he speaks in a slow, low-key way, try to imitate that when you speak to him, when possible.

Third, notice what else seems important to him. For example, it might be timeliness, from arriving on time to planning ahead for an event. Maybe he prefers that people who bring him problems also suggest solutions. Whatever it is, try to do it. If you don't know what he likes, see if you can determine why he praises certain people's work or actions.

Business Speech Improvement provides individual speech coaching. An e-book on communication strategies in 18 crucial areas for leadership is also available. Great speech makes business sense!

ADHD in the Workplace and Communication Challenges

Do you struggle with ADHD at work and notice you have some communication challenges, or do you have employees with ADHD?

Here are some common challenges relating to communication experienced by adults (including professionals) who have ADHD.

The first is impaired executive functioning: the ability to plan and implement actions. This ability, found in the frontal lobe, allows people to prioritize and

handle complex actions, such as scheduling and much more. More information can be found at http://www.help4adhd.org/living/workplace/wwk16.

Corporate speech pathologists and others now work with people who have difficulty with executive functioning. For example, if getting out of the house on time is the issue, clients can be taught how to develop a more effective schedule and consider the most common reasons they can side-tracked or delayed.

Distractibility, due to noises or visual stimuli, is another issue, and can affect planning and implementing. What distractions can you eliminate or cover up, with a white noise machine or headphones, for example?

Speech rates can be rapid in some people, to the point where others have difficulty understanding them. Some medications also increase speech rate as a side effect, so if your speech rate changes significantly during the day, check the side effects of any medication you are on. If you think the medication is causing the rapid rate of speech, talk to your physician.

Other speech and language issues may co-exist, but not be directly caused by ADHD. For example, central auditory processing impairments may  make understanding messages more difficult even though there is no hearing loss.

Pragmatics, or social language skills, such as knowing how to engage in small talk, start a conversation or end one, may also be difficult for some people.

Business Speech Improvement provides intensive, customized coaching  on communication improvement in the workplace. E-books are available as well. Great speech makes business sense!

Persuasion: "What kind of a job would make you smile?"

    

    A recruiter called me up, and instead of going through her sales pitch, she asked a simple question. "What kind of a job would make you smile?" Then, she waited.

    Startled, I thought of my ideal job: the setting, the hours, the types of clients and co-workers I most enjoyed, and then I added the work values (independence vs team-work, travel vs being in one place, variety vs one type of work, a desire for status or power, etc, that I most enjoy). By the time I finished, the recruiter knew a lot about me, including whether she had an opening that I would enjoy. This recruiter was an extraordinary persuader - but now she knew what to focus on when persuading me.

    Take five minutes and write down the description of the ideal job for you.

What are the setting, the type of tasks done, the hours, the pay, the types of ideal customers, and the values that you most enjoy? What would be the impact on employee engagement if you asked each current employee this simple question? 

    If you are a recruiter or are on a recruiting team, ask each candidate this. Then go a step further, and figure out what you could do to be his or her employer of choice. For example, if he comes from out of town, could you provide him with some pamphlets on the community, including information how to find local property managers or realtors (or at least a map of the town)? Could your waiting area for candidates showcase what is special about your community as well as your organization?  Could you find out ahead of time in an anonymous survey why your current employees like working for your organization and share that with your candidate? People like to work with others with similar interests. Find out which of your benefits or other advantages of your workplace (such as a career ladder or tuition reimbursement) means the most to the person, and talk about that.

If you are not a recruiter, think about whoever is your customer. What could you do to make a customer (internal or external) smile tomorrow? 

 

Could you adapt the question above to fit your needs, such as "What kind of (product or service) would make you as the customer smile?"

Business Speech Improvement offers intensive training in verbal skills. Special topics in verbal skills relating to sales/recruiting can be designed to fit your needs; contact us!

Verbal mistake: The message is right, but something's missing!

Have you ever sent an e-mail, and found it was totally misinterpreted? The reason may have been that when you speak, your tone of voice conveys emotion, sarcasm, and interest (or lack of it). When you write, you choose a formal or an informal tone, active or passive voice, and assume your reader knows how you feel.

This can be easily misinterpreted. A formal note can seem to the reader like the writer has no interest. An informal note, meant to be sarcastic, can be interpreted literally.

The right choice of vocabulary can show your level of emotion and enthusiasm. Instead of saying you are looking forward to meeting the other person, try adding "eagerly" looking forward to meeting him.  Add other powerful words as appropriate.  Avoid sarcasm in a short note or text.

The true test of a well-written note is that it conveys the message you want, with the appropriate tone included. Is it to be formal, boring-but-have-to-write-something, or warm and caring?

In verbal and non-verbal communication, we also work to convey the proper attitude, whether eager, respectful but casual,   formal, etc. Our tone of voice,  use of slang, and choice of vocabulary can make or break this attitude.

Non-verbally, we use eye contact, giving full or distracted attention, and positioning (such as facing the other person directly or at a side angle) to also convey our attitude.

An example of this going wrong at work is when a manager uses a computer to answer routine e-mails during an appointment with an employee, telling the employee, "I can multi-task." The employee may feel the manager doesn't care about the appointment or the employee, due to his lack of full attention and eye contact.

Business Speech Improvement provides individual and small group coaching on communication skills. Visit us online!

The three most important functions of an effective manager

In his excellent book, Quick and Nimble, author Adam Bryant reports on a fascinating study done by Google, called Project Oxygen. The purpose was to determine the most important actions of effective managers. They went through an extensive observation, rating and analytic process, and arrived at 3 top actions. Effective managers' most important attributes, they found, were calmness and taking the time for one on one meetings with employees, helping employees think through problems by asking questions, and caring about their employees' careers and lives.

Think about the best managers you have had, or employ. Do you agree or disagree with the conclusions of Project Oxygen? How do you assess your leaders in these vital skills?

Business Speech Improvement provides coaching in verbal skills, including communication skills for leadership development.

Presentation skills: How to be more relaxed before giving a speech

There are many ways to calm down before a big presentation. Unfortunately, some of them are unrealistic, such as climbing stairs fast and shaking yourself all over.

Here are three reasonable ways. The first way is to practice, much more than you think you need. Practice using key words for ideas in the speech, not by memorizing the actual presentation. (If you memorize and then forget a word, you may freeze and then forget the rest of the presentation.) Reading the presentation eliminates or minimizes crucial eye contact with the audience; you are there to deliver your presentation, not read it!  Practice both the order of the key words, which you mentally link together, and also by giving the presentation in the entirety.

Second, if appropriate, keep a list of the key words, written in large letters, in front of you. This can be your "security blanket'. Hopefully you won't need to even look at it, though, if you practiced enough.

Third, use slow, deep breathing before you go up to the podium.  Breathe in deeply, and then slowly breathe out. This is a calming exercise, and also gets more oxygen to your body. (Picture the oxygen going down to your toes as you breathe in.)

Public Speaking: You Can Do It!  is a tip-filled e-book that offers many valuable ideas on writing and delivering powerful presentations. It is one of many from Business Speech Improvement's collection of e-books.

Using local expressions with non-local customers?

Using local expressions with non-local customers?

A luxury hotel asked for help because guests were confused by some interactions with staff members. The staff, such as room attendants and front desk staff, were using local expressions which the guests did not understand.

Examples were "mash the light" (meaning "turn out the light"), put it up (meaning "put it away),  "bless your heart" (which has different meanings depending on the situation and the speaker's tone of voice) and "turn at the red light" (meaning "turn at the light, regardless of whether it was red or green"). A manufacturing operation in another town had problems when staff used the expression, "I don't care to" (which meant there  that  "I'm happy to").

Local expressions are fine if your listener is local, and a native. Otherwise, the use of local expressions can be a communication impediment; listeners can be confused or misinterpret them. In situations where the listener is in pain or sick (such as medical facilities),  traveling , in a luxury facility (such as an upscale hotel) or otherwise stressed, the use of local expressions is not appropriate for conveying a professional message.

If your staff is using local expressions, the first thing to do is to compile a list of the local expressions and their intended meaning. Newcomers to the area can help you identify such as expressions as they will notice them more easily. Then write the standard English meaning next to each expression and explain to the staff that standard English needs to be used on the job with customers to get the message across clearly. So, get out your "ink pen" and start writing!

Business Speech Improvement provides intensive training in verbal skills, and consults with businesses in many industries on improving communication skills.

Better Business Communication Day: the most important letter in "persuasion"

                             

        Better Business Communication Day: the most important letter in "persuasion"

Better Business Communication Day is January 20, 2014.  Much of business involves persuading others, or being persuaded (or not) by others. Here are some tips on how to persuade others, or to detect when others are trying to persuade you.

We persuade when we appeal to someone else's interests. For example, in his incredible speech, "I Have A Dream", Dr King spoke about the struggles that some of the listeners had gone through recently, such as coming out of jail. He also spoke about their common experiences in America.

In business, consider the concerns and needs of the person you are persuading. Does your supervisor want more prestige, lower operating costs, or higher productivity? Does your customer want less hassle, a more user-friendly device, or quicker service? These factors are usually grouped into more

(pleasure) or less (pain).

If you are being persuaded, try asking these four questions. First, what are the disadvantages to the proposed action? Second, do all the pieces of the proposed solution fit together, such as the vendors, time-frame, employee scheduling, and customer expectations? Third, ask if there is anything else you should know about this situation. Fourth, listen carefully for the persuader's emotional overlay, such as fear, excitement or frustration; ask how he feels about this and why. Then, say nothing for a few seconds. This will often bring forth additional information from the persuader.

So what's the most important letter in "persuasion"? Why, "u", of course!

This information is summarized from page 16 of the Executive Communication Techniques, an e-book by Business Speech Improvement. This tip-filled e-book offers techniques from 18 different vital communication needs of today's executive. Get the e-book now and be better prepared for work tomorrow!

Those irritating phrases that drive you crazy

Those Irritating Words or Phrases!Do you have a colleague who uses the same word or phrase constantly, driving you crazy? For example, "you know", "so", "like" or "um"?  Often the person doesn't even realize he is saying these things.
What can you do about this? First, if it is appropriate for you to say this (obviously not to your boss!), tell the person you have noticed he says (whatever the word or phrase is) very frequently, and you wondered if he has noticed this. Tell him it is hard for you to listen to (or whatever the effect is on the customers and colleagues) and could he try to either use another phrase there or just pause and not say anything when he is about to say this.
Sometimes professional coaching by an outsider makes a difference, if the person has trouble stopping on his own. A qualified speech coach can use special techniques to help the person reduce or eliminate his use of the particular word or phrase.
Business Speech Improvement provides intensive coaching in diction, accent modification and other verbal skills, including reducing those irritating phrases!


Older posts on many aspects of verbal communication can be found here,  at this site.