Delegating: Tips to Do It Right

A mother was shopping in a supermarket with her two young children. She told her little boy to "behave". The child said earnestly, "I be good, Mommy!"

Then he went back to chasing his sister, and the mother scolded him. He apparently did not know what exact behaviors she expected.

In a corporate setting, when a manager warns his new employee to do a "excellent" job on a task, does she know what his idea of "excellent" is?

For example, does it mean proof-reading a document twice (and having someone else do it once), using certain photos, including the details on the new project, or some other expectations?

As a leader, it is your job to make your expectations very clear. Your employees cannot mind-read. If you make your requests clear, you have a greater chance of having them be achieved.

Delegation is part of many leaders' jobs. Clear delegation includes not only the details to be accomplished, but also the time-frame. The leader needs to understand how often he must check with each person on his team to answer questions and make sure the work is being done correctly.

If the task is important enough to be done, it should be done right. A good leader delegates the right task to the right person, with a clear explanation and time-frame.

Business Speech Improvement offers an e-book on Executive Communication Strategies, with techniques on 18 vital areas of communication. It's the book you'll wish your boss had read! Learn more about this powerful e-book now!

Non-verbal business communication skills

Only 7% of your business communication is conveyed through your words, according to a famous study by Albert Mehrabian, PhD. The rest is conveyed through a combination of your eye contact, facial expressions, and tone of voice. 

Do you have trouble making consistent eye contact, smiling and sounding friendly at  appropriate times, and using gestures to improve your communication, when necessary? Is your voice loud enough, but not too loud?

Start by asking your colleagues and friends for feedback on these issues,  as they are aware of your verbal image most likely. Choose one  goal at the time to work on. Decide when the behavior is done best, and when it is most difficult to achieve. 

These behaviors can be affected by certain cultural beliefs. Ask people who are of your culture, and of the majority culture, to judge whether your behaviors are appropriate.

Business Speech Improvement provides coaching in business communication, including non-verbal skills, accent modification, presentation skills, diction, and more. Click here to learn more about these services!

Business Communication: 3 Tips to Improve Communication with Your Boss

Do you wish communication with your boss was easier? It can be, with surprisingly little effort on your part.

In honor of Better Hearing and Speech Month, here are three tips to help you improve your communication skills.

First, observe your boss carefully the next time you see him or her talking to someone else. Does he or she express the main point first, and then give the details or reasons, or are the reasons/details given first, leading up to the main point? The first method, called deductive reasoning, is more common than the second, called inductive reasoning.

When you talk to your boss, use the same method (deductive or inductive) as he uses - with a difference. Instead of giving a lot of details, give a one sentence "executive summary" with one sentence of the most relevant detail or recommendation.

Second, note how quickly and enthusiastically your supervisor speaks, generally. If he speaks in a slow, low-key way, try to imitate that when you speak to him, when possible.

Third, notice what else seems important to him. For example, it might be timeliness, from arriving on time to planning ahead for an event. Maybe he prefers that people who bring him problems also suggest solutions. Whatever it is, try to do it. If you don't know what he likes, see if you can determine why he praises certain people's work or actions.

Business Speech Improvement provides individual speech coaching. An e-book on communication strategies in 18 crucial areas for leadership is also available. Great speech makes business sense!

The three most important functions of an effective manager

In his excellent book, Quick and Nimble, author Adam Bryant reports on a fascinating study done by Google, called Project Oxygen. The purpose was to determine the most important actions of effective managers. They went through an extensive observation, rating and analytic process, and arrived at 3 top actions. Effective managers' most important attributes, they found, were calmness and taking the time for one on one meetings with employees, helping employees think through problems by asking questions, and caring about their employees' careers and lives.

Think about the best managers you have had, or employ. Do you agree or disagree with the conclusions of Project Oxygen? How do you assess your leaders in these vital skills?

Business Speech Improvement provides coaching in verbal skills, including communication skills for leadership development.

Leadership: Developing and Communicating Emergency Plans

What would you do - right now - if the electricity went off in your home or business? Do you know where the closest flashlight is, and have the batteries been checked in it this month? Could you find it easily in the dark? How would you cook or get heat? Are there people who are dependent on electricity for medical reasons, such as CPAP machines? If so, do you have a back-up generator?

Now consider the common emergencies faced in your workplace or home. Besides a loss of electricity, consider weather-related ones, medical, building repair, financial, personnel and legal ones (such as someone getting arrested).

Recently, a reader with expertise in emergency management asked his supervisor about the organization's emergency management procedures. The employee was startled to hear that the supervisor didn't know these plans, but referred him to the Human Resources department.

If emergency plans are not known to everyone - and practiced regularly - there is a major problem in communication. During a disaster, it's too late.

Ready.gov is a great source in the US for information on how to prepare for common emergencies.
Check it out!

Business Speech Improvement provides intensive training in executive communication skills.

Telephone behaviors that are so irritating

On a LinkedIn group, I posed the question, "When you call a company, what does the other person or company do that is so irritating?" A remarkable number of people responded, very fast. Comments ranged from not speaking clearly enough so that the caller could understand the greeter, to sounding angry when answering the phone, to speaking too fast,  to being placed on hold for long periods of time, and a lot more.

Most of the respondents I presume were Americans.

What behaviors irritate you when you call a company? Please let us know your country. Irritants may be different in various countries.

Business Speech Improvement provides intensive training in verbal skills, including telephone skills.
Click here to learn about our new pre-recorded webinar on professional strategies to understand those with strong accents, and also to discreetly help customers with hearing loss!

Speech training and you!

Are you concerned about your speech or the speech of an employee? Speech training provides an assessment and a targeted program designed to make a person's speech as good as it can be, within a certain time frame of instruction. Listen as I explain what services are available from Business Speech Improvement. Business Speech Improvement also offers e-books and other products, for those who prefer them. Think about this: all of business requires some form of communication, whether it be pointing, talking or using electronics. Improve your verbal skills; visit www.BusinessSpeechImprovement.com today!

Tips on how to stop interrupting others In the Presidential Debate last night, both candidates were interrupting others. While they probably did it out of frustration and to get their whole message before viewers in prime time, it created a negative backlash. Viewers found the interruptions to be disrespectful of each other. One viewer wondered if the debaters would also interrupt officials from other countries, for example. People with hearing loss often have trouble understanding two conversations occurring at once. Even those with normal hearing struggled at these times. In normal conversations, without the glare of television cameras and the lure of a huge audience, interrupting is still impolite. If you interrupt because you are worried you will forget what you are going to say, write down a few words about it. If you have no smart phone app for this, or pen and paper, use your finger to write the word on your thigh. This tactile feedback may help you remember what you wanted to say. Second, focus on what the other person is saying, not on your message. Wait 3 seconds after he stops speaking before you respond. This is especially helpful when on the telephone, where there is no visual image that could cue you the other person is about to speak again. Consider responding in writing, with an e-mail, text or letter, instead of in person. This gives you time to think about your message carefully. It may also allow the other person to feel like you really heard what he said. If you do interrupt by accident, apologize. Over time, you should make this error less and less. Business Speech Improvement provides communication skills coaching and e-books. Check out the options today!

Training adults?

Are you giving a presentation to adults to train new employees or group members? Here are some training tips you can use.

Adults are not little sponges, eager to soak up every last word you say. Although they may sit still and not interrupt, they quickly decide whether to pay attention or not. Presenters who ignore this fact risk losing their audience's attention - and may never know it.

1. Get adults involved in a brief interaction with the person sitting next to them or a small group, or involved in an individual exercise, every 20 minutes. Possibilities: Remember the best/worst ______ (e.g.teacher, pet, friend) you ever had. What made it so special? (Note: Memory and emotion are connected in the brain. You remember things that are emotional.) Interview the person sitting next to you, and tell your small group about his interests. There are many books and probably websites with similar training exercises.

2. Quickly show how people in the audience will benefit from your presentation. "Today, you will learn _______. This will help you by ____________."

3. If appropriate, put some clean and appropriate jokes or a funny story in your presentation. Other stories involving people using the information, or how they were affected by a situation, also help people learn.

4. Make certain your Power-point or other visual is big enough for people in the last row to see. In a recent presentation, the speaker held up a book of materials she was demonstrating.
She was apparently showing some of the exercises on a page. The people in the back row could not see anything other than the fact that she was holding a book of some sort. They were frustrated and patiently waited until she finished. If she had put the page on a Power-point slide (as she represented the publisher, copyright was not an issue), it would have been much better.

Business Speech Improvement provides intensive training and e-books in verbal skills, including public speaking, diction, accent modification and more.

Leadership: Consider the Ripple Effect

When a stone is thrown into a pond, it causes ripples in all directions. When a leader considers an action, he or she must also consider the ripples, in terms of production, operations, staffing and scheduling, finance, marketing, public relations and more. What are the implications of the idea? What would be the best time-line to put the idea into effect, considering the needs of a team involving all relevant departments?

If a leader is coaching his employees, he should also ask them to consider the effects of their ideas, before telling him about the ideas. Employees would learn to consider all aspects, and less suitable ideas would be eliminated before talking to leadership.

Ripples can also be found in other business decisions. For example, if a mortgage lender decides to request additional information right before a scheduled closing, thus delaying a closing, this can cause significant ripples in the lives of those affected: the buyer and seller, the realtors, the utility companies that provide services, the moving companies that have to reschedule a move, etc.

If a small business owner decides to coach his top 3 employees to achieve more or do their jobs more effectively, and then later asks them to do the same for their direct reports, this can have a ripple effect too. Employees may become more enthusiastic about assuming new duties or doing them to higher standards. Retention may increase, as may employees' positive comments about the organization.

When you make decisions inside your sphere of influence, what ripples can they cause? What other groups' or departments' needs do you need to take into account? What impact could your decision have on others?

Business Speech Improvement provides intensive training in verbal skills, including executive communication, accent modification, diction, and more! Both coaching and e-books are available.

Front line staff and your PR program

What are the first people prospective customers/clients/patients see doing to increase your organization's public relations?

In one healthcare organization I visited yesterday, the first employee I was directed to see appeared ironically to be very sick. When I asked her why she was at work, she told me that her department had let many employees go, and was very short-staffed. The next person I was sent to had her head down on the desk. When I expressed concern about her health, apparently conscious that everyone in a crowded waiting area could hear her, she self-consciously laughed and said she was mostly bored - despite the place being very busy. If this facility took such poor care of the front line employees, I wondered how they expected the employees to take exceptional care of their patients.

Regardless of your industry, how are you taking care of your front line employees? What are you doing to show them that you care about them? Are you teaching them the critical role they play in getting new customers or patients? Are you doing it with frequent spoken and written compliments, flowers, occasional free meals or gift cards, making sure they take time off when they need to, a career ladder to help them develop skills for other jobs, or some other method? Times are tough in many companies, but often without meaning to, front liners can derail your expensive public relations efforts.

Please let us know your company's efforts to make your front line team feel special!

Traveling or Waiting with Children This Summer?

As a special gift to readers who will be traveling or waiting with children this summer and dread their summertime boredom, Business Speech Improvement has compiled a complimentary online list of Great Games to Play with Children. These games are no-tech, usually no prep and fun! (Children often learn something from playing them, too, but they usually don't want to hear that.)

This link will be available only for a limited time. To access it, visit Business Speech Improvement and scroll down to the bottom of the home page.

Business Speech Improvement provides intensive training in verbal skills for adults. Specialties include American English Pronunciation Improvement for Non-native Professionals, techniques for talking slower, presentation skill coaching and much more! Small group open enrollment seminars, individual speech coaching and even e-books are all available.

First impressions for a new job vs terrible grammar of boss

An excited new team leader greeted his equally new team online in a brand new organization - with really bad grammar. What impact did it have on team members?

Most likely the impact is one of loss of respect for his professionalism, as well as for the organization that chose him to be a team leader. If he continues to use bad grammar online, respect of the team members will likely erode further, which may cause additional issues in retention.

Excellent grammar is one of many aspects of professionalism. Others include knowledge of the product or service as well as customer service and industry-specific knowledge and skills, ability to work as part of a team, getting work done in a timely and positive manner, timeliness, doing what you say you will do, and more.

Executive communication skills include excellent listening and questioning skills, ability to delegate and coach employees, to think ahead about organizational needs, to lead brainstorming sessions, to understand financial, operational and marketing issues and to be able to make educated decisions about industry and economic trends as they affect a particular business.

Business Speech Improvement provides intensive training in many aspects of verbal communication, including executive communication skills.

How to communicate easier with someone with a hearing loss

Communicating with People with a Hearing Loss
It takes people seven years on average to realize they have a hearing loss, and some people are not helped by hearing aids. It is better to assume someone has a hearing loss if they stare at your lips, give an answer that may not be appropriate to the question asked, turn their head slightly so their "good ear" is aimed at your mouth, or do better at answering written than spoken questions.

"What did you say?"is a valuable e-book to help others communicate more effectively with a person with a hearing loss.

Business Speech Improvement can also develop specific tip-sheets for your business or industry on communicating more effectively with your customers or employees who may have a hearing impairment, and teach lip-reading and related skills.

Speech Improvement Training: Is It for You?

Are you worried about loss of sales, fewer career growth opportunities, decreased self-confidence or embarrassment - all because of your or your employees' communication skills? Are public speaking, a very strong foreign (non-American) or regional accent, coaching and delegating or other verbal skills a concern? According to a recent poll, these are all common areas of concern to employees and companies today.

It is vital to define your concern as much as possible. For example, you may have trouble with speech delivery, or speaking to a specific group of people. Maybe your accent is worse when you are upset, and people don't understand you then.
Are there certain words or terms that are hardest for you to say? If so, write them down and see if there is a pattern.

How do you want to get help? If you prefer to get intensive help so the problem can be fixed as soon as possible, Business Speech Improvement offers a wide variety of open enrollment small group seminars as well as individual coaching.
Maybe, due to cost or distance, you prefer a do-it-yourself approach and want e-books.

There is no reason to struggle with communication issues alone.
Expert help is available; reach out for it!

Business Speech Improvement provides intensive training in verbal communication. Areas of expertise range from accent modification to presentation skills to communication techniques for leadership. Great speech makes business sense!