An excited new team leader greeted his equally new team online in a brand new organization - with really bad grammar. What impact did it have on team members?
Most likely the impact is one of loss of respect for his professionalism, as well as for the organization that chose him to be a team leader. If he continues to use bad grammar online, respect of the team members will likely erode further, which may cause additional issues in retention.
Excellent grammar is one of many aspects of professionalism. Others include knowledge of the product or service as well as customer service and industry-specific knowledge and skills, ability to work as part of a team, getting work done in a timely and positive manner, timeliness, doing what you say you will do, and more.
Executive communication skills include excellent listening and questioning skills, ability to delegate and coach employees, to think ahead about organizational needs, to lead brainstorming sessions, to understand financial, operational and marketing issues and to be able to make educated decisions about industry and economic trends as they affect a particular business.
Business Speech Improvement provides intensive training in many aspects of verbal communication, including executive communication skills.
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