Multi-tasking and the Non-verbal Message

The supervisor typed busily away on his computer, while his employee, who had an appointment with him,waited uneasily for him to look up. "Go ahead, I'm multi-tasking," encouraged the supervisor. The employee thought, "I even made an appointment with him, but he doesn't care  enough to give me his full attention."

Have you ever been in a situation like this? How did you feel when someone did not look at you and give you his full attention?

Many research studies have shown that multi-tasking is an ineffective way to accomplish your work. One study at Stanford by Clifford Nass shows that you may be 40% less effective when you multi-task. That does not even count the impact on others when you multi-task instead of giving them your full attention.

One leadership project had corporate leaders deliberately give others their full attention during meetings. They reported people were impressed enough to mention this to their peers.

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