Have
you ever been in a situation where you wanted to control a
conversation? Maybe you were in a hurry, the other person was very
talkative, or you needed to encourage him to speak at greater length.
Open-ended questions are those which can have many possible correct answers. For example,
"How
did you...", "What happened next?" or "What are the possible
implications of ...?" Closed-ended questions can have only 1 or 2
possible answers, such as "What's his name?" or "Do you want to do that
on Monday or Wednesday at 2 PM?"
Use
open-ended questions to encourage people to talk. (To encourage them
even more, wait a couple of seconds after they stop speaking, to see if they
will say any more.)
Use closed-ended
questions to control the flow, if you only need specific information, or
if you are in a hurry. Closed-ended questions at the start of a
conversation with someone who is reluctant to speak are also effective;
change to open-ended questions when the person relaxes.
Communication strategies for leadership development are available in an e-book packed with valuable tips like this! Executive Communication Techniques
has sections on 18 different vital communication techniques today's leaders
need to know and use. This powerful e-book and individual coaching are
by Business Speech Improvement.
No comments:
Post a Comment