Are you a supervisor, manager or someone hoping to be promoted into a leadership position?
Are your communication skills needing some polishing?
Executive Communication: The Power to Lead is an exciting one day course which will cover topics that are vital for today's managers: listening skills, helping teams brainstorm using a research-based process that generates a lot of ideas, conversational dynamics, and more! This class is normally available only to organizations, but for one day, it will be an Open Enrollment class, so anyone can register and attend. The overall group will be limited to 12. The class will be held in Chattanooga, TN.
For more information and to enroll, visit http://www.businessspeechimprovement.com/clients.htm
People who cannot attend on that day, or who want training in other aspects of verbal communication, can enroll in a session of Individual Speech Coaching for full day classes.
Visit www.BusinessSpeechImprovement.com and click on accent modification. Scroll down for Individual Speech Coaching as an option.
Great speech makes business sense!
Great speech makes business sense, and this one day class is a
Welcome to the Verbal Image blog from Business Speech Improvement (www.BusinessSpeechImprovement.com)! NEW! To read our latest blog post, go to http://www.businessspeechimprovement.com/more/blog Bookmark that site and check back regularly! Please join the conversation about communication! What are your thoughts on the blog article you are reading? Comments in English are appreciated.
Wednesday, June 18, 2008
Sunday, June 8, 2008
Talking Too Fast
There has been considerable interest in the articles I have posted on my website, www.BusinessSpeechImprovement.com, on learning to talk slower. There are many reasons people speak fast. Some people talk quickly due to diseases such as Parkinsonism or bi-polar disorder, or to taking certain medications. A specific type of speech therapy has been shown to be effective in many people with Parkinsonism, although it does not help everyone. If the problem is due to medications, check with your physician or other healthcare provider about whether a dose or the medication itself can be changed.
Other people have a speech problem called cluttering. They are often unaware of the fact that they speak fast. Some people speak rapidly due to cultural influences, or because they think others will not listen to them if they speak slower. Some feel a fast rate impresses listeners.
Listeners, however, often get frustrated by not being able to understand a speaker. They may ask for a repetition of the information, or just not bother.
Rapid rates of speech can often be controlled, using a variety of training techniques. It is a wonderful experience to hear a person's rate of speech decrease so he can be clearly understood! For the speaker, it can be a real confidence booster to know what he needs to do to increase his clarity.
If you have a speech rate problem, how does it make you feel? What helps you control it?
Other people have a speech problem called cluttering. They are often unaware of the fact that they speak fast. Some people speak rapidly due to cultural influences, or because they think others will not listen to them if they speak slower. Some feel a fast rate impresses listeners.
Listeners, however, often get frustrated by not being able to understand a speaker. They may ask for a repetition of the information, or just not bother.
Rapid rates of speech can often be controlled, using a variety of training techniques. It is a wonderful experience to hear a person's rate of speech decrease so he can be clearly understood! For the speaker, it can be a real confidence booster to know what he needs to do to increase his clarity.
If you have a speech rate problem, how does it make you feel? What helps you control it?
Thursday, June 5, 2008
Your Front Line's Verbal Image
What is your "front line", the first people to talk to a prospective client or vendor, saying, and HOW are they saying it?
Research shows that 93% of the first impression is non-verbal, but based on factors such as tone of voice, rate of speaking, dress, facial expressions, etc. Only 7% of the first impression is based on words alone.
Today I spoke to a member of the "front line" of a multi-million dollar company, about working for them as a vendor. She answered the phone at 10 AM sounding bored and uncaring. A few minutes later, she said of the staff member to whom she referred me, "I think he does stuff like that." Her information about the staff member's responsibilities was very inaccurate, but her language was worse - it was appropriate for a first grader, not for someone who should have had some college background!
If you work in marketing or public relations, are your efforts being undercut by poor communication skills of your "front liners"?
Research shows that 93% of the first impression is non-verbal, but based on factors such as tone of voice, rate of speaking, dress, facial expressions, etc. Only 7% of the first impression is based on words alone.
Today I spoke to a member of the "front line" of a multi-million dollar company, about working for them as a vendor. She answered the phone at 10 AM sounding bored and uncaring. A few minutes later, she said of the staff member to whom she referred me, "I think he does stuff like that." Her information about the staff member's responsibilities was very inaccurate, but her language was worse - it was appropriate for a first grader, not for someone who should have had some college background!
If you work in marketing or public relations, are your efforts being undercut by poor communication skills of your "front liners"?
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