Executive Communication: Employee Motivational Strategies

When jobs become more plentiful, a lot of employees are going to be looking for new jobs. The loss of an experienced, valued employee can cost a lot of money, knowledge and sometimes goodwill. Managers and CEOs should work now on employee retention.

First, administer and evaluate the results of the Gallup Q-12 http://gmj.gallup.com/content/811/feedback-real.aspx . These vital questions can help unsuspecting managers see who may be likely to leave when the opportunity presents itself.

Second, see what drives the satisfied employees: public recognition, career growth opportunities, continuing education, private praise, or other rewards. Use them!

Business Speech Improvement (www.BusinessSpeechImprovement.com) provides intensive coaching in executive communication skills, making presentations, accent, diction and other aspects of verbal communication. Training is offered through coaching and e-books. Great speech makes business sense!

Sales Communication: Building Trust

A sage once said that a person doesn't care how much you know until he knows how much you care. A professional salesperson cares enough to do three things immediately to start the process of trust-building. First, he or she respects the prospect's time enough to ask a few questions about the product or service desired, to narrow down the options and make sure the prospect will be getting what he really wants or needs.
(Often prospects don't use the right terms or are unaware of crucial differences.)
Second, know your products or services well enough to know which will be the best for each customer - and if none of them are right, be knowledgeable and willing to direct them to a competitor. (You would want the competitor to do this for you.) Third,
do what you say you will do, when you say you will do it. For example, call the prospect when you say you will do this.The person may be awaiting your call then and not be able to talk with you later. These steps start the crucial trust-building process.

Business Speech Improvement (www.BusinessSpeechImprovement.com) offers intensive, targeted training in verbal communicaiton skills through Open Enrollment group courses, individual speech coaching, and e-books. Great speech makes business sense!

Male Salesmen, Doctors and Other Men: Words Not to Use

How would you like to ruin your persuasive efforts with a few specific words? Try calling women customers, patients or clients of any age "dear", "honey" or "sweetie".
Many women take offense at these condescending sounding and sexist words. Do yourself a favor and erase them from your professional vocabulary; they belong in your vocabulary only for women with whom you may be romantically linked!

Business Speech Improvement (www.BusinessSpeechImprovement.com) provides intensive training in verbal communication skills, including sales communication. Training is available through small groups, individual coaching and e-books.

Need to be more persuasive? Try this surprising technique.

Researchers at Yale University have found a link between holding a warm object
(such as a cup of a hot beverage) and increased friendliness, which could result in increased persuasiveness. If you are an attorney, salesperson, recruiter, manager, negotiator, or other person who needs to be persuasive, offer a hot beverage of choice.
(Keep a supply of both caffeinated and non-caffeinated beverages on hand.)
Read more about these fascinating studies at http://www.romow.com/health-blog/new-research-says-warm-drinks-make-us-warmer-emotionally/ .

Business Speech Improvement (www.BusinessSpeechImprovement.com) provides intensive, targeted training in verbal communication skills through group seminars, individual coaching and concise e-books.
Training options include presentation skills (with specific options for litigators and for salespeople), accent modification, rate of speech and much more.

Business Speech: What Does It Mean to You?

Business speech encompasses many aspects: giving presentations to large and small groups (and individuals), elevator speeches, being persuasive, accent modification, grammar, proper tone of voice, leading meetings, being concise, listening well, and
more.

When you think of "business speech", what does it mean to you?


Business Speech Improvement (www.BusinessSpeechImprovement.com) offers intensive, targeted coaching on many aspects of business speech. Economical Open Enrollment small group courses are scheduled periodically, and practical e-books on different topics are available 24/7. Great speech makes business sense!

Speech rate too fast? Tips to slow down

Do you talk too fast so that others cannot understand you easily? Does it happen only when you're giving a speech, when a specific person is there, or all the time? It's very frustrating, when you want to make the best possible impression and sound like a mouth out of control.

Business Speech Improvement offers two ways to help. How to Speak Slower in Six Simple Steps (http://businessspeechimprovement.com/enabler/scripts/category.pl?EBooks) is a concise, practical e-book with techniques. For those who want intensive targeted coaching from an expert, a group Open Enrollment course on Speech Rate and Timing will be offered January 18, 2011. Enroll by visiting http://businessspeechimprovement.com/enabler/scripts/category.pl?Classes. Individual speech coaching is also available on request.

Appropriate holiday greetings: What is your opinion?

In an interesting discussion recently, a woman (in the USA) commented on how uncomfortable she is when strangers wish her a merry Christmas. She is not Christian. She asked others how to reply so as not to offend those offering greetings.

How do you greet strangers at this time of year? If you are not Christian, how do you reply when others wish you a merry Christmas? What do you wish they would say instead?