Thursday, January 24, 2013

Redundancy - again

Recently a woman addressed a crowd at the end of a long meeting to announce a future event she was running for the organization. Even though she knew she had 1 minute to say the name of the event, time, date, location and a short description of it, she so frequently repeated herself that the announcement took far longer. If she had written her announcement out ahead of time and deleted all the repetitive phrases, she would have been far more effective as a speaker. Why are people so repetitive? One man explained that he was worried he had not explained himself clearly enough, so he wanted to try again to make sure people understood his ideas. Other people have no idea that they are so repetitive, while a few just enjoy being in front of a group and maybe subconsciously want it to last as long as possible. As the leader of a group, you can help group members by asking that announcements about future activities be written on the website, handed out on a one paper someone assembles before the meeting for people to take with them, or written down ahead of time and read from, in the interests of being complete and concise. If you are a public speaker, whether a clergy person or a subject expert in another capacity, write out the keywords and record yourself speaking. Listen to the recording for redundancies. As an unknown sage said, "Be brief, be brilliant, and be seated" Business Speech Improvement provides intensive coaching in speaking skills. Specialties include American English pronunciation improvement for non-native speakers, presentation skills, executive communication, and more. Training is provided through small group seminars, individual coaching and e-books.

Tuesday, January 8, 2013

Missing the big picture?

After a business meeting today, three people left the room to talk. Two were there to talk business, while one was there to chat with the other two. Quite redundant, she could have given her message succinctly and left, which would have allowed her time to meet others, but she stayed. The other two waited patiently until she finished, talked to each other briefly about business and left. The chatterer missed the big picture, of two people really wanting to do business with each other. When three people get together for business, often two are there on an equal level, but one may be on a different level of the organizational structure. That one needs to be acutely aware of the situation, as to when in American culture it is useful to be involved and when to be quiet. When the three are strangers to each other, it can be harder to appropriately signal the chatterer. One way to do it is to say, "Thank you for your information, (name of chatterer).We appreciate your explaining that." Then, through slightly turning the body away from the chatterer, look at the other person with whom you want to talk, and ask, "As you were mentioning to me, (name of person)." Have you ever been in a situation like this? How did you handle it to turn your attention to the appropriate person to whom you really wanted to speak? As this can be a cultural issue, if you are not from the USA, please tell us your country! Business Speech Improvement offers an e-book on Small Talk:Connecting with Others.