Friday, November 26, 2010

Managers: How clear are your directions?

I recently witnessed a scene where a person was trying to give directions to a supervisee. The supervisor was vague, and each time the supervisee tried to follow the instructions carefully. After the fourth revision, with increasing details, of the instructions, the supervisee became obviously frustrated.

How are your instructions to others? Do you include the who, what, when, where, why and how, as well as other relevant details (brands, sizes, times, etc)? Do you plan for a "check in time", to follow up on progress made?

Reduce employee frustration - get all the details right the first time!

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