What Do Your Customers/Patients Learn from Your Receptionist?

Your receptionist is a public relations specialist for your office. Prospective and current clients, customers and vendors see her attitude and wonder how it mirrors those of the rest of your staff. What is your receptionist conveying?

Memorable visits to professional offices showed one receptionist loudly complaining on the telephone to a friend about her job and another one giving directions to the office to a new client while gesturing to current ones lined up to see her that the telephone caller was crazy. What goes on in your reception area?

Business Speech Improvement provides intensive training in verbal communication skills. Convey the most professional image: check out the training options in coaching and e-books today!