Do You Hear What I Hear? Analyzing Telephone Sales Communication

Do You Hear What I Hear? Analyzing Telephone Sales Communication

When you make a telephone call to a business, are you focusing only on the message?  Try also noticing how it is said, from the emotions to the clarity, as well as the sales techniques (if any). You'll get a lot more out of the experience.For example, if you are shopping for a product or service provided by various competitors, analyze each salesperson's performance after the call. Where you able to understand the name of the company and the person to whom you were talking, or was it spoken too fast? Did the person answer your questions clearly? Did he have all the information needed to easily access your account and information about the product or service?  How well were your objections, if any,  handled? If the salesperson realized you were probably not going to buy the product or service, did he proactively let you know that you would be welcome to return in the future?One big difference between a positive and a negative experience is sales and telephone skill training. Such training pays off - handsomely!

Business Speech Improvement can help with telephone assessments, calling  companies in the USA,  posing as a customer and analyzing the results. We also provide intensive training in American English pronunciation, general diction, executive communication skills, understanding non-native callers more easily on the telephone, and more! We even offer a no-cost e-newsletter with great communication tips; to subscribe, click here.

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