Monday, December 14, 2009

Positive Impressions in Two Ways in Retail Stores

Two chains new in the area are using excellent techniques to create positive impressions on customers.

One technique, used by the new MacAuthority, is to know other nearby stores who carry related products that customers may ask for, which MacAuthority does not carry. The staff at MacAuthority appears very knowledgeable about products when they can do that. Another new store, EarthFare, promotes a positive experience by offering many food samples and encouraging customers to try these items. Obviously they want customers to stay longer in the store, and buy some new items. Whether through referrals, enthusiastic smiles, pleasant smells and wonderful tastes, or generally appearing eager - not just barely willing - to serve the customers, these stores are using some effective strategies to create positive impressions!

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