Friday, June 28, 2013

Telephone behaviors that are so irritating

On a LinkedIn group, I posed the question, "When you call a company, what does the other person or company do that is so irritating?" A remarkable number of people responded, very fast. Comments ranged from not speaking clearly enough so that the caller could understand the greeter, to sounding angry when answering the phone, to speaking too fast,  to being placed on hold for long periods of time, and a lot more.

Most of the respondents I presume were Americans.

What behaviors irritate you when you call a company? Please let us know your country. Irritants may be different in various countries.

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