Non-verbal business communication skills

Only 7% of your business communication is conveyed through your words, according to a famous study by Albert Mehrabian, PhD. The rest is conveyed through a combination of your eye contact, facial expressions, and tone of voice. 

Do you have trouble making consistent eye contact, smiling and sounding friendly at  appropriate times, and using gestures to improve your communication, when necessary? Is your voice loud enough, but not too loud?

Start by asking your colleagues and friends for feedback on these issues,  as they are aware of your verbal image most likely. Choose one  goal at the time to work on. Decide when the behavior is done best, and when it is most difficult to achieve. 

These behaviors can be affected by certain cultural beliefs. Ask people who are of your culture, and of the majority culture, to judge whether your behaviors are appropriate.

Business Speech Improvement provides coaching in business communication, including non-verbal skills, accent modification, presentation skills, diction, and more. Click here to learn more about these services!