I walked into a service business to possibly buy something. The sales rep referred me to his colleague, who specializes in that service. The colleague was not available today, so the sales rep gave me her contact information so I could call her later.
His poor customer service skills most likely cost a sale for the business. The customer service rep should have taken my contact information and passed it on to the proper specialist, himself. In doing so, he would have shown more professionalism, the company would have had a better impression in my mind, and the right specialist would have had a chance at a sale.
As some sage said, take care of the (potential) customer, and the customer takes care of you!
Business Speech Improvement (www.BusinessSpeechImprovement.com) provides intensive training in verbal communication skills, including small talk skills and also sales communication. Great speech makes business sense!
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1 comment:
He literally wasn't trying. It's a shame, but it also bothers me when I go into business and don't get so much as an acknowledgment. I can understand if it's busy, but if not it's customer service 101 to at the very least say hi to a customer.
Great post!
Gresh
http://hearpreneur.com
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