Tuesday, January 28, 2014

Determination of customer/patient/employee needs before they enter your office



Many professionals today, especially doctors, lawyers, accountants, managers and consultants, need to keep careful track  of their time for billing purposes.  If a client, employee or patient has his concerns  organized in writing before walking into your office, the visit is likely to be much shorter.

One smart doctor developed a form, listing the basic categories for which people came into his office. In his case, it listed symptoms, follow-up issues, prescription refills and tests. Everyone entering his waiting room was handed a clip-board to which a pen was attached, and asked to complete this form.
They handed it to him when they entered his exam room. It saved him and his staff a lot of time, and kept his office remarkably on schedule!

What are the main reasons people come into your office? Would a form like that, or simply giving a space to list problems, solutions already tried  and suggested solutions be helpful to you?

Business Speech Improvement provides communication coaching. Our helpful e-book, Executive Communication Strategies, offers valuable tips in 18 areas of communication for leadership. Learn more about it here!

                                 

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