Nervous about Speaking in Departmental Meetings?

Many people report that they are nervous about speaking in departmental meetings. They are concerned that their ideas will not be accepted, or worse,  ignored and then presented again by another member of the group who takes credit for them. As a result, they are quiet when in fact they may have a valuable contribution to make to the discussion.

If you are one of the "silent ones", here are 3 strategies for speaking up at meetings.

1. Rehearse your comments ahead of time. Use a brief "executive summary" approach. State your main point or recommendation, and then the reasons for it in just a few sentences.  For those of you who are used to giving reasons or details first and then getting to the main point, this "executive summary" may be difficult at first to do. Writing it down first may make it easier.

2. Notice which of the people you plan to meet with is highly regarded by others. Present your idea to this person ahead of time and ask for feedback and improvements. Then present this idea to the group, being careful not to say it is "my" idea. Hopefully the other person will then offer support to your idea.

3. Communication cultures between companies and managers can vary. Some are more formal, while others may be more relaxed.  Use the approach prevalent in your company or department. If in doubt about the best approach, or if you are new to the company, choose a more formal one.

Business Speech Improvement provides intensive, customized communication coaching. Presentation skills coaching is available as a full day seminar for individuals and groups. Coaching for experienced speakers who want practice before a specific presentation is also available, and may be done online in many cases.

Four Ways to Help Your New International Colleague at Work

If you have an international colleague at work, you have an interesting learning opportunity, going both ways.

Americans are more individualistic, in general, while many international employees are taught to think first of their work group, not themselves. Therefore, while Americans might ask for what they need, in some countries, other employees could expect their work group to offer this help first.

For example, if you have a new international employee, slowly and clearly explain the American concept of various types of insurance. Insurance is done differently in various countries.

If the employee is new, offer to talk about the corporate culture, or the culture of your particular unit.
What is important to your boss or mission? What changes are being planned for the near future? Does the unit do any group activities, such as a day for volunteering, or cross-departmental project teams?

Some communities have an online calendar of community events. Show that to the newcomer, as well as telling about special events you like in the community that may take place yearly. Offer to take him or her to one of these. Also offer to answer questions about general life in the community, such as schools,  recycling or recreation.

If the person's pronunciation is hard to understand, this can affect his willingness to talk in some cases.  Business speech training is available in various formats for employees; talk to Training and Development or Human Resources about this to see if the company will sponsor this training.

Business Speech Improvement offers intensive training in American English pronunciation improvement for non-native professionals, as well as related e-books and mp3 files. Speech training in general diction, learning to speak slower, presentation skills, and executive communication skills are also available.

Six Things to Consider In a Speech Training Program.

You've decided to make some changes in your speech. You want to speak slower, modify your accent, get rid of your lisp, make better presentations, communicate more clearly with your staff, or some other difference.

What should you look for in a speech coach or trainer?

First, ask about the person's training. For example, does the person have a master's degree or doctorate in speech-language pathology? Does he have a Certificate of Clinical Competence (CCC-SLP) after his name?  Is he state-licensed as a speech-language pathologist in your state?  Some speech-language pathologists specialize in corporate work, working with professionals in the workforce; they are called corporate speech pathologists or corporate speech trainers. Being certified as a "coach" is nice, but exactly how does this certification pertain to your communication issues?

Second, ask about his experience in working with your type of communication issues. You want someone who has experience, if possible.

Third, find out how services are provided: in-person, individually, in a small or large group, or online.
Some states have laws that limit if speech coaching can be provided to residents online, unless the corporate speech trainer is licensed in your state. If the speech coach is not licensed in your state as a speech-language pathologist, and won't take the time to find out what the laws are in your state, you should be asking him or her about this. Some reasons are legitimate, but other people are unaware of the laws.

Fourth, ask how often the services are provided. Intensive speech training often gets results faster, because less time is needed for review. It is done in full-day sessions, sometimes 3 or 4 days long, and should include a follow-up plan for skill maintenance.  Having 1 - 2  one-hour lessons a week often requires a long time to get results, and some clients may not remain motivated.

Fifth, after finding out the cost, ask your supervisor if the company will sponsor you for this training. Some companies will sponsor you if you seek out the speech program and ask for sponsorship.This usually is part of career development. The fact that you have taken the time to find the speech training program will show the company you are motivated.

Lastly, ask how many people are in the program at once. Are the lessons customized to your needs as a learner, or does everyone study all the material in the course? If everyone studies all the material, whether they need it or not, the course takes longer and motivation may decrease.
Customized lessons save your valuable time.

Great speech makes business sense! Get the speech training you need, and feel confident about it!

Business Speech Improvement, in Durham, NC, offers intensive speech training through small groups and individually. Details of upcoming seminars and types of training are at www.BusinessSpeechImprovement.com.

Top 5 Questions About Speech Training

As a speech coach, I get asked a lot of questions about the speech training I provide at Business Speech Improvement. Here are the answers. 1. How much does speech training cost? The answer depends on the speech issue (such as foreign or regional accent modification, presentation skills, learning to make small talk, learning to speak slower, communication skills for better leadership, etc). It also depends on whether you want individual or group speech coaching, and how long the training will be. For those who prefer to do the training themselves, to save money or because of distance or scheduling, e-books and other products are available on many speech-related topics. These include presentation skills, diction, American culture, coping with hearing loss, professional telephone answering skills and executive communication techniques. Click here to access them. In general, you save money by having intensive coaching, because less time needs to be spent on reviewing the information. That's why our shortest sessions are 2 hours long, and most of our work is done in full days, or half-days, when schedules permit. The feedback you get from the instructor is invaluable, so you don't practice incorrectly. 2. Can speech coaching help me? The first questions only you can answer, and they are "why is improving my speech important to me?" and "Am I willing to really practice what I am being taught?" If you are motivated and willing to practice, speech coaching can help most people. I say "most" because the rest of the answer will require an assessment or at least a telephone screening. People are not widgets, and no guarantees can be made. 3. How long does the coaching process take?" I need better speech by next week." Yes, I get this a lot! Intensive speech coaching can be done in a short period of time; the exact length depends on the problem. 4. I forget to practice; I'm so busy at work. Can you still help me? The follow-up process uses several approaches to help with this specific issue. 5. I live very far away. Can you still help me? Yes, in many cases. Speech coaching can be done online in NC (USA), in selected other states in some cases, and in other countries. E-books are also an option. Great speech makes business sense! Visit us at www.BusinessSpeechImprovement.com to see how we can help you!

Offering foreign accent modification training to staff in the USA

The scenario goes like this. An employer hears about the availability of foreign accent modification training for his employees. He thinks about several of them who could certainly use it. Then he worries about either offending them and discriminating against them. The international employee, meanwhile, struggles to improve his American English pronunciation. He worries, too - about the puzzled looks on his listeners' faces, about his career growth and sometimes whether he will be kept on as an employee in the company. He wonders why his employer doesn't offer this training to him, like many employers do in other countries. As one employee told me, "I looked for this training for years on my own. When it suddenly appeared as being available on my computer at work, I immediately applied. I was lucky, and got in the class." The two different viewpoints are because Americans are often more individualistic, and think of their own career growth. We worry about offending others. In other countries, employees focus more on the growth and productivity of the work unit and company. Anything that can help that growth, such as American English pronunciation training for non-native professionals, is worth doing. When employees communicate better, they can contribute more, and more easily. So how does an American employer offer this training without offending a valued employee? Companies often try one of two approaches. First, the training can be offered as optional, fitting in a category of communication courses that are part of the number of mandatory hours of training per year. Two companies that did this reported considerable interest. As employees were self-selected, they were more motivated. A second approach is more directed. At a performance evaluation, explain the problem and the effect on the bottom line. Offer the training at that time, explaining clearly because you care about the valuable employee and his growth. Great speech makes business sense! Business Speech Improvement offers many types of verbal skills training. Training is offered through individual and small group seminars as well as e-books. The company is now located in Durham, NC.

Foreign accent modification training: what do people learn?

A professional from another country reported, "I've wanted to speak English better, but I didn't know what to do. Now, after this seminar, I do."

In (American English) Pronunciation Improvement for Non-native Professionals, each attendee gets an individual speech assessment. Even two people from the same native language, such as Spanish, may pronounce English differently. Each person then receives a customized program so he learns what he specifically needs. Learners study the silent letters in English, such as the three words in which "th" is not pronounced.

Materials and activities are geared to professionals. For example, at the end of the session, a professor may give a short lecture using his new speech skills.
A physician may practice giving a case history. Someone else may interview a vendor. Attendees enjoy these activities! After the seminar, there is a detailed follow-up plan to help skills be maintained.

Past learners report they feel more confident speaking English, and know what to do to make their pronunciation better.

For those who cannot attend, e-books of exercises are onsite.

Isn't this what you are searching for, for yourself or an
employee?

Business Speech Improvement provides intensive training in may aspects of verbal communication.

Want speech improvement to speak American English more clearly?

Do you need to improve your American English,but coaching is not an option right now?

Learn from an innovative combination of a down-loadable audio file and a pdf, " Learn how to pronounce American English more clearly". Hear a professional speech coach and native American English speaker read specially written paragraphs with many examples of a given sound. Listen as often as you like, and repeat! Each part of the series has several sounds on it; get one or all of them at www.BusinessSpeechImprovement.com.

Business Speech Improvement provides intensive coaching in verbal communication skills, including accent modification, executive communication skills, presentation skills and much more. Training is offered through in-person coaching, e-books and this new audio/pdf series. Great speech makes business sense!

Communication secrets for better customer service

Communication is a crucial aspect of customer service. Think about all that can be done to make the service more convenient and effective from the customer's viewpoint.

Here are four techniques to use. First, never ask the customer to call back when someone is available. Always offer to take a message and make sure it gets to the right person. Do not have an outgoing message that promises to return all calls - unless you really mean ALL calls. If you promise to get back to the caller at a specific time or date, actually do so, because the caller may be waiting. Answer the phone in a cheerful tone of voice, and make sure your greeting consistently has clear diction so it can be clearly understood by the other party - even if you answer calls all day long. (After all, each caller usually only calls once on a given day.) How well does your staff do on each of these skills?

Business Speech Improvement (www.BusinessSpeechImprovement.com) provides targeted communication improvement services through group and individual coaching, as well as e-books. Services include training in diction, accent modification, presentation skills, small talk, and more.

Speech improvement: How to pronounce American English clearly

Many highly qualified professionals from other countries live in the USA. Although they speak English, they have difficulty with our pronunciation, especially when under stress or in a hurry.
Listeners look at them quizzically, wondering what they said, and the speakers worry about limited chances for promotion because of their pronunciation. To make matters worse, Americans do not want to offend them by offering to help them improve!

To help resolve this, Business Speech Improvement provides intensive, professional training in American English pronunciation - in only three days of "immersion-style" training! Many companies agree to pay for this training and send their employees. Upcoming open enrollment classes of Pronunciation Improvement for Non-native Professionals are June 16 - 18, 2010 and July 2 - 4, 2010. The June class is perfect for those starting new jobs July 1st, or who need help as soon as possible. The July class is great for employees who do not want to miss work to attend!
Enrollment is limited, so visit http://businessspeechimprovement.com/enabler/scripts/category.pl?Classes .

Clients ask, "Why don't Americans help us?"

Many clients from other countries in the Pronunciation Improvement for Non-native Professionals seminar offered by Business Speech Improvement ask the same question: why don't native-born Americans help them improve their pronunciation of American English? In their native countries, their work groups naturally help the newcomers with various aspects of their job, including their communication skills. In the USA, though, native-born Americans are afraid this would offend their non-native co-workers; in addition, many people don't have the time or skill to know how to make corrections efficiently and effectively.

If you yourself or your valued employees want to improve your American English pronunciation,
learn about upcoming seminars at www.BusinessSpeechImprovement.com/accents .
What would better pronunciation do for you or your employee?

Trouble with American English Pronunciation?

Newcomers to the USA, whether they are here with H1B visas or other reasons, often struggle with pronunciation, culture and language skills. Many learned British English, which has many differences in grammar, vocabulary, intonation and pronunciation from American English. My Pronunciation Improvement for Non-native Professionals seminars often discuss some of these differences. For example, the British may pronounce "schedule" as "shedule", while Americans say
"skedule". The British may say the noun "progress" as "progress" (with a long "o" sound), while Americans say "prahgress". For those who want to change their pronunciation patterns, the next open enrollment Pronunciation Improvement for Non-native Professionals seminar will be January 10 - 12, 2010; a few spaces are still open at www.BusinessSpeechImprovement.com/class3.htm.

American Pronunciation Struggles

Over the years, many foreign-born professionals in the US have told me how they struggle with our pronunciation patterns. They tell me of the importance of excellent speech on their careers, and how they wished they knew what they were doing wrong with their pronunciation. The Pronunciation Improvement for Non-native Professionals class, in a mere three days, has helped many to make a significant change in their speech. The classes have a maximum of six learners each. All learners have their speech individually assessed, and get a customized program to follow.

As their instructor, I enjoy hearing the difference in their speech patterns before and after the class, and the new confidence they express in their pronunciation. They know better speech will make a difference in their lives and careers.