How to improve your pronunciation - and why it matters

First impressions are made remarkably fast, and part of that impression is how well a person speaks. Is the person's speech easy to understand, and does he or she sound confident and caring?

People have difficulty speaking clearly for several reasons. Some are bilingual and have strong accents when speaking English. Others have strong regional accents. Some speak very fast and others have lisps or other issues.

Record yourself.

Here are three tips to improve your communication skills. First determine how clearly you currently speak. Record yourself reading for 30 seconds, speaking on the telephone (without having the other person's voice be recorded) for 30 seconds and then talking to someone for 30 seconds. Ask several native speakers of English to listen. Have them  tell you if they understood you some of the time, most of the time, or all of the time, in each of the 3 segments. For most people, reading aloud is the easiest to do clearly, because you do not need to think of the words to say. Write down the words they say are difficult to understand.

Practice

Second, practice those words and words that have similar sounds. If the sounds that are difficult to understand are at the front of the words, use a dictionary to find other words with the same sounds. Practice the words for several days, because they need to be spoken clearly in conversation later.

For faster progress

Do you need rapid progress so you can speak well at a conference or on the telephone, when giving a speech, when being interviewed for a job or by the media? If so,  professional speech coaching on pronunciation, non-verbal skills, small talk and  learning to speak slower can be invaluable. A corporate speech pathologist can do an assessment and then provide you with exercises and objective feedback on your progress.

How speech coaching is done

Speech coaching can be done intensively, in just 1 - 3 days of in-person coaching, with a follow-up plan. For those in the Raleigh-Durham, NC (USA) area, it can be done hourly. In some cases, communication coaching can be done online.

Many companies will pay for speech coaching as a career development expense. Some may suggest it if the person's speech affects his ability to work effectively. Others wait for a person to request this type of coaching.

Don't be self-conscious about your speech; if you can't improve it yourself, contact us today to get some help!

H-4 visa holders, congratulations!

Congratulations, H-4 visa holders!

It was announced today that H-4 visa holders, who meet certain conditions, will be eligible to apply for work permits on May 26, 2015. H-4 visa holders are the spouses of the H-1B visa holders. Many H-4 visa holders are highly skilled as well, but by the terms of their visas, could not apply for work permits previously.

Details of this announcement are here.

H-4 visa holders, while waiting to apply for work permits, may wish to work on their American English pronunciation, grammar, vocabulary and idiomatic expressions so that communication during job interviews and at work will be easier.

Business Speech Improvement offers intensive coaching in 1 - 3 day seminars, hourly coaching in person for those in Raleigh-Durham, NC community, online coaching in selected cases, and concise, economical e-books. Visit us now to get started!

The speech coaching process - and you!

Have you ever wondered what happens during speech coaching?

It starts with goal-setting. What do you want to be able to do differently by the end of the process? Some clients want to pronounce American English more clearly, due to either a strong foreign or regional accent. Listeners have trouble understanding them, they report.

Other clients want to be able to speak more effectively at a department meeting, or to give a business or scientific presentation better.

Some clients want help to learn to speak slower, or to be more effective leaders. Others want help learning non-verbal communication, how to make "small talk" or how to speak more concisely, as their supervisor is requesting.

Others have different requests involving verbal communication.

After goal-setting, your communication will be assessed, and then customized training will be developed.

Coaching may take place in small groups, be done individually, or sometimes online. Concise e-books filled with practical tips are also available.

Clients comment that the speech coaching they received made a difference; they reported feeling more self-confident, were delighted that others understood them more easily, or did better with their careers. 

Better speech can have a big impact!

Learn more about Business Speech Improvement's speech coaching options now!

Top Nine Peeves about How Businesses Answer Their Telephones

A LinkedIn group of business professionals was asked for their "pet peeve" on how telephones are answered. Eighty-five responses came in, very quickly.

Pet peeve #9: Reaching a recording that repeats, "Your call is very important to us. We will be with you shortly". The caller was reportedly placed on hold for 45 minutes.

Pet peeve #8: The business associate who answers the call sounds irritated at being interrupted by a call, and is perceived as being disrespectful to the caller

Pet peeve #8 (a tie with the one above): When the company representative says, "Would you please hold?", and without giving the caller a chance to say anything, immediately puts him or her on hold.

Pet peeve #6:  Employee who answers a call with a script and sounds fake and excessively polite

Pet peeve #5: Answering the telephone without saying the name of the business and the employee's name

Pet peeve #4: Answering the telephone with very long scripted greetings instead of just the essentials (see # 6 above)

Pet peeve #3: Answering the telephone using a speaker phone

Pet peeve #1 (tied with the one below): When the company employee's English pronunciation is difficult to understand on the telephone and also may not understand the caller's questions.

Pet peeve #1: When the American-born customer service rep answers the telephone so fast and mumbles so that the caller cannot easily understand the greeting. The customer service rep has said this greeting hundreds of times, but it may be the customer's first time to hear it.

Customers in the USA are more diverse than ever, coming from many nations, may have a hearing loss or be speaking to you in a noisy place. Clear speech is crucial for your customers!

Business Speech Improvement provides intensive coaching in verbal skills, including professional telephone skills for understanding callers with strong accents. Check out your options now; one seminar is closing enrollment soon!

Speech coaching: by the hour or by the day?

Many people who want to improve their verbal skills, such as foreign-born professionals working in the USA,  ask if they should have a one hour lesson weekly, or do it in full day sessions. In general, full day sessions work very well. Here's why.

In full day sessions, you get the equivalent of 7-8 lessons in one day. Faster progress can be made this way. There is also less time wasted on traffic, and practice is done under the instructor's supervision. For people who are very busy or less motivated, there are very few reasons to cancel the class, if it is all done in full-day sessions.

Professionals from other countries who are in the USA for a short visit especially benefit from this intensive schedule. If they schedule the coaching before corporate events in the USA, their communication will be easier for others to understand.

Some people want to practice between lessons. If it is a public speaking class and students need to write new speeches between the sessions, that may be a valid reason.

Most learners, though, appreciate having the intensive instruction. Some courses also offer a follow-up plan, for skill maintenance. Depending on the seminar, this follow-up can be done on the telephone,  online, or in some other way.

Business Speech Improvement provides intensive speech coaching on American English pronunciation improvement for non-native professionals, diction coaching for native speakers, instruction on how to speak slower, presentation skills,  and other topics. Get the details  and enroll online here!

Business Communication: 3 Tips to Improve Communication with Your Boss

Do you wish communication with your boss was easier? It can be, with surprisingly little effort on your part.

In honor of Better Hearing and Speech Month, here are three tips to help you improve your communication skills.

First, observe your boss carefully the next time you see him or her talking to someone else. Does he or she express the main point first, and then give the details or reasons, or are the reasons/details given first, leading up to the main point? The first method, called deductive reasoning, is more common than the second, called inductive reasoning.

When you talk to your boss, use the same method (deductive or inductive) as he uses - with a difference. Instead of giving a lot of details, give a one sentence "executive summary" with one sentence of the most relevant detail or recommendation.

Second, note how quickly and enthusiastically your supervisor speaks, generally. If he speaks in a slow, low-key way, try to imitate that when you speak to him, when possible.

Third, notice what else seems important to him. For example, it might be timeliness, from arriving on time to planning ahead for an event. Maybe he prefers that people who bring him problems also suggest solutions. Whatever it is, try to do it. If you don't know what he likes, see if you can determine why he praises certain people's work or actions.

Business Speech Improvement provides individual speech coaching. An e-book on communication strategies in 18 crucial areas for leadership is also available. Great speech makes business sense!

ADHD in the Workplace and Communication Challenges

Do you struggle with ADHD at work and notice you have some communication challenges, or do you have employees with ADHD?

Here are some common challenges relating to communication experienced by adults (including professionals) who have ADHD.

The first is impaired executive functioning: the ability to plan and implement actions. This ability, found in the frontal lobe, allows people to prioritize and

handle complex actions, such as scheduling and much more. More information can be found at http://www.help4adhd.org/living/workplace/wwk16.

Corporate speech pathologists and others now work with people who have difficulty with executive functioning. For example, if getting out of the house on time is the issue, clients can be taught how to develop a more effective schedule and consider the most common reasons they can side-tracked or delayed.

Distractibility, due to noises or visual stimuli, is another issue, and can affect planning and implementing. What distractions can you eliminate or cover up, with a white noise machine or headphones, for example?

Speech rates can be rapid in some people, to the point where others have difficulty understanding them. Some medications also increase speech rate as a side effect, so if your speech rate changes significantly during the day, check the side effects of any medication you are on. If you think the medication is causing the rapid rate of speech, talk to your physician.

Other speech and language issues may co-exist, but not be directly caused by ADHD. For example, central auditory processing impairments may  make understanding messages more difficult even though there is no hearing loss.

Pragmatics, or social language skills, such as knowing how to engage in small talk, start a conversation or end one, may also be difficult for some people.

Business Speech Improvement provides intensive, customized coaching  on communication improvement in the workplace. E-books are available as well. Great speech makes business sense!

Rate of speech: Going Too Fast Actually Takes Longer

Two salespeople left me messages today, ones that I actually wanted to hear. Both sounded like they are experienced salespeople, but clearly neither one had considered a problem with their verbal image.

When they left me voice mail messages, they said their telephone numbers at a very fast rate.

It takes longer to write down a telephone number than to say it. People can talk faster than they can write.

When leaving a telephone number for someone else, write it on paper or in the air as you speak; this will give you the correct rate of speech. If you go very fast, because clearly you know your own telephone number, your listener may have to replay the message repeatedly to make sure he has it written down correctly. This is not good for your verbal image; it also is not good for a possible sale!

Yes, many of us have caller ID, but sometimes we want to called at a different telephone number, such as a cell phone number, an 800 number if it's a business incoming call, or some other phone number.

Saying your telephone number clearly and slowly is crucial - even if you are in a hurry.

Do you normally speak quickly? Business Speech Improvement offers an e-book of practical tips:  How to Speak Slowly in Six Steps.      Speech rate coaching for speedy speakers who want to slow down and need help is also available.

Performance appraisal: solutions for poor verbal skills

Are you a manager who is working on performance appraisals now, or dreading them in the future? One of the toughest training decisions a manager can make is how to help genuinely talented employees who struggle with a skill set such as communication.

The first step is to be clear about the skill that needs to be improved, and how it impacts the individual's career progress. List a few examples of what the employee said that were incorrect. How does this impact the employee and company?

There are several basic options for improvement:  e-books, books,  mp3 files,  online webinars, and coaching (individual, small group and online).

To change communication skills, the person needs practice and expert feedback. While e-books, books, mp3 files and online webinars are economical ways to impart knowledge, which is good, usually skill practice with a coach is necessary. The feedback provided by the instructor is also vital to determine if the skill was done correctly.

If your employee needs to improve his or her pronunciation, speech rate, telephone skills,  presentation skills, communication skills for leadership, or other verbal skills, Business Speech Improvement offers a wide variety of options. The training is intensive and customized, designed for each learner.

When training is done intensively, less review time is needed because lessons quickly build on each other and there is less time to forget! Employees seem to stay more engaged in their learning, and there are few excuses to skip a session. Little or no travel time is also required, beyond arriving in the first place.

A seminar on American English Pronunciation Improvement for Non-native Professionals is now enrolling learners.

Past learners have been amazed at how much they've learned in a mere three days!

As one person mentioned, "I want to speak better - but I don't know how."

Business Speech Improvement  provides that intensive guidance to better speech! Visit us to check out the options today!

Worried about your communication skills affecting your job performance?

The telephone rang at Business Speech Improvement with a call from a person I'll call "Pat".  "I really want to improve my speech so I can get promoted."  Another call came from "Bob" (a pseudonym). "My assistant is great, but customers say she's so hard to understand, especially on the telephone.

Do you, too, see the connection between your (or your employee's) speech and job performance?

The first thing you need to do in this situation is to write down examples of exactly what you want to improve. Is the concern due to mispronunciations of various words, and if so, what are they? Is a fast rate of speech, or tone of voice, part of the problem? Maybe the primary issue is giving a presentation in front of  your supervisor or a client. Is the concern due to a regional accent, sometimes called "country speech"? Does the problem occur all the time, only when you are nervous or speaking to a certain type of person or group?

Then, decide how you want to get training. Do you want to get help through in-person or online coaching? These would give you helpful feedback and customized exercises for your specific needs. Another option is inexpensive e-books on communication, which give practical exercises and are available 24/7.

 Business Speech Improvement offers some small group in-person seminars, too; one on American English Pronunciation Improvement for Non-native Professionals is enrolling learners now. This is a three day intensive, customized seminar with  a follow-up plan.  Get  the help that you, specifically, need, in a small group environment. Time is included so you can practice some of the words you use at your job! Check it out now and find out how past learners felt about this seminar!

Great speech makes business sense; enroll in the seminar or coaching program of your choice and take the first step today!

Speech training: what to ask

As a speech coach, one of the most common questions I get asked is, "Can speech training really help? When I talk to prospective clients at conferences, or on the telephone, they seem to focus on how I talk, not what I am saying."

Speech coaching with a motivated learner and an expert coach can make a real difference, based on my experience, if the learner is willing to continue practicing the newly learned skills.

When building trust with a listener, for any reason, it helps to emphasize the ways people are alike, and clear communication makes this easier. Maybe both of you like a certain sport, or a particular city or industry. Possibly the two of you are in the same company or are solving the same problem.

If your listener can understand how you are speaking, he can then focus on your message. Make this as easy as possible for your listener.

How do you determine an excellent speech coach? Look for someone who has considerable experience and qualifications in coaching corporate clients or individual adults. Ask about the class size, and how much feedback you will get from the instructor. Is the course customized for you to your specific needs, or does the entire class learn the same lesson even if some of them don't need it? Will you have time to get help saying specific words that are hard for you, such as peoples' names, processes or products you sell?

How many hours of instruction is the course? Is it done in an intensive manner, of 1 - 3 days long, or in 1-2 hourly sessions a week?  Intensive training offers faster results, less travel time, less time to forget what was learned before building on that skill, and may keep motivation higher. It should include some type of follow-up plan for skill maintenance.

 If the presenter is a speech-language pathologist, is not licensed in your state (which you should ask) and is offering speech coaching online, be cautious if she does not ask your state of residence. In at least one state, such coaching by speech-language pathologists who are not licensed there is illegal.

Speech coaches often specialize in the services they provide. Accent modification, presentation skills,
speech rate, executive communication skills, diction improvement,  sales communication skills  and more may be available.

If you need the coaching, but can't afford it, can't get to it,  or don't have time for it, are e-books with helpful tips available as an alternative? Although not as effective as regular coaching, they can offer some helpful information.

Business Speech Improvement offers intensive training in all of the skills mentioned above. It is located in Durham, NC (USA).