Why your rate of speech can matter at work

Speech rate can make a difference at work. First, of course, speaking too quickly can reduce listener comprehension. The actual rate of speech at which  someone has difficulty understanding depends on the usual rate of speech of the two people, the amount each knows about the topic being discussed, each person's hearing acuity and other factors.

Research has shown that people trust each other more when they match rates of speech. This is a process called speech convergence. This has implications for law enforcement, sales, counseling and management. One study showed that once trust started, speech rates began approximating each other.

However,  it is possible to mirror speech rates intentionally.

When trying to calm an angry person, speaking in a slightly slower rate of speech can be helpful. Another time when speaking slower (but not louder) is helpful is when speaking to someone whose English may not be fluent.  A third time to speak slowly is on the telephone, when leaving your phone number or an outgoing message.

Some people experience an unusual amount of difficulty with speaking slower. There could be several reasons for this, including cultural and physiological.

Business Speech Improvement, a corporate speech pathology practice,  provides intensive 1-2 day individual and small group coaching  on how to speak slower. For those who prefer to work on this themselves with some guidance, an e-book on How to Speak Slower in Six Simple Steps is also available.

Speech rate: How fast is "too fast"?

Speedy speakers, seeking to justify their rapid rates, ask how fast they should speak; many want an exact number of words per minute (wpm). Unfortunately, it isn't that easy.

Speech rates differ in various parts of a country and in different situations.

Many people naturally speak faster when they are nervous, although often they can learn not to do this. People in some cultures, such as New York City, speak more quickly. Some people speak fast before they believe their listeners do not have much time to listen to them; one professional told me that in his culture, it was considered impressive to speak fast, especially when speaking of technical matters to someone from another professional background.

In the United States, the average rate of speech in conversation is 110 - 150 words per minute (wpm). However, no-one walks around with a device to measure words per minute in conversation. ( Such a device has yet to be invented.)

In neurologuistic programming (NLP), people are taught to speak at the rate their conversational partners speak. In other words, if the person to whom you are speaking is a very slow talker, you should speak at approximately that rate of speech, especially if you are trying to educate or sell her something. If you are trying to educate him or her on something that is complex, slow down even more (and use pictures when appropriate).

If your speaking partner is a fast speaker, you should come close to matching that rate of speech. Many people are most comfortable with those who are similar, and a similarity can include the rate of speech.

For everyday speech, talk at the rate that enables people to understand you.

Yes, it may be slower than you would like, but you will only have to say your message once, which saves time.

There are exceptions to this rate. If you are speaking to someone who has a hearing impairment, is very young or a senior citizen, slow down a little more. He or she may need a little more time to process your message. Do not speak louder, just slower.

Are you having difficulty slowing your rate of speech down to a reasonable level, consistently? Do people frequently tell you to slow down? Think about when this happens, or if it happens in a particular place or situation.

Business Speech Improvement has two ways to help you with more techniques. First, we offer intensive speech rate coaching. Second, for those who are unable to attend that, How to Speak Slower in Six Steps is a concise e-book with strategies to help.

Six Things to Consider In a Speech Training Program.

You've decided to make some changes in your speech. You want to speak slower, modify your accent, get rid of your lisp, make better presentations, communicate more clearly with your staff, or some other difference.

What should you look for in a speech coach or trainer?

First, ask about the person's training. For example, does the person have a master's degree or doctorate in speech-language pathology? Does he have a Certificate of Clinical Competence (CCC-SLP) after his name?  Is he state-licensed as a speech-language pathologist in your state?  Some speech-language pathologists specialize in corporate work, working with professionals in the workforce; they are called corporate speech pathologists or corporate speech trainers. Being certified as a "coach" is nice, but exactly how does this certification pertain to your communication issues?

Second, ask about his experience in working with your type of communication issues. You want someone who has experience, if possible.

Third, find out how services are provided: in-person, individually, in a small or large group, or online.
Some states have laws that limit if speech coaching can be provided to residents online, unless the corporate speech trainer is licensed in your state. If the speech coach is not licensed in your state as a speech-language pathologist, and won't take the time to find out what the laws are in your state, you should be asking him or her about this. Some reasons are legitimate, but other people are unaware of the laws.

Fourth, ask how often the services are provided. Intensive speech training often gets results faster, because less time is needed for review. It is done in full-day sessions, sometimes 3 or 4 days long, and should include a follow-up plan for skill maintenance.  Having 1 - 2  one-hour lessons a week often requires a long time to get results, and some clients may not remain motivated.

Fifth, after finding out the cost, ask your supervisor if the company will sponsor you for this training. Some companies will sponsor you if you seek out the speech program and ask for sponsorship.This usually is part of career development. The fact that you have taken the time to find the speech training program will show the company you are motivated.

Lastly, ask how many people are in the program at once. Are the lessons customized to your needs as a learner, or does everyone study all the material in the course? If everyone studies all the material, whether they need it or not, the course takes longer and motivation may decrease.
Customized lessons save your valuable time.

Great speech makes business sense! Get the speech training you need, and feel confident about it!

Business Speech Improvement, in Durham, NC, offers intensive speech training through small groups and individually. Details of upcoming seminars and types of training are at www.BusinessSpeechImprovement.com.

Accent Modification Seminars and You: 6 Reasons People Enroll

Over the years of teaching foreign (and regional) accent modification seminars, I have heard a lot of reasons why people enroll. Here are 5 of the most common - and 1 more unique one!

 1. I can't stand the puzzled looks people give me when I speak to native speakers; they can't understand me easily. 2. I want to improve my speech - but I don't know how. 3. For my career development, I need to talk better to either keep my current job or be considered for the job I really want in the company. 4. I have to be able to be understood clearly in a hurry or when my listener is stressed or sick. I'm in the medical field. 5. I'm about to give a speech. Listeners need to understand my diction better so they can focus on my message. and finally, number 6! I use Dragon Dictation at work- and it doesn't understand me. Can you help me speak so my computer will understand me better?

Whatever your reason, know that intensive speech improvement seminars are available! Each comes with a follow-up plan of some sort, depending on where you live and the type of training you have had. Upcoming seminars in American English Pronunciation Improvement for Non-native Professionals, in October 2014, and Speech Rate Reduction, for speedy talkers,, are now enrolling learners! Click here for details. Other seminars, individual coaching and e-books are also offered.

What's YOUR reason for wanting to enroll in an intensive speech improvement seminar?

Accent modification training - what is it?

Are you frustrated with your pronunciation of American English and the impact it has on your communication at work and in the community? If so, accent modification training may be a great help. An experienced accent modification coach or a corporate speech pathologist first analyzes your speech, and then designs a plan to improve it. Accents involve pronunciation, speech rate and the speech intonation (how your voice goes up and down). Your plan should include all of this. It may also include help with grammar and American idiomatic expressions if time is available. Training can range from 3 (full) days plus follow-up to one hour once a week. It can be done in a small group or individually. A good quality program should not be a large class, where everyone learns all the sounds again. Many of you already know most of the sounds, and should not have to practice what you know already. In a small group, the instructor has time to listen for your errors, which is vital. Another indicator of an excellent program is the availability of time to help you practice your professional and other important words. As one of my clients reported recently, "I'd been saying those business words wrong for a long time - and I didn't know it!" Business Speech Improvement offers seminars on American English Pronunciation Improvement for Non-native Professionals; sign up today! E-books on business communication are also available.

Top 5 Questions About Speech Training

As a speech coach, I get asked a lot of questions about the speech training I provide at Business Speech Improvement. Here are the answers. 1. How much does speech training cost? The answer depends on the speech issue (such as foreign or regional accent modification, presentation skills, learning to make small talk, learning to speak slower, communication skills for better leadership, etc). It also depends on whether you want individual or group speech coaching, and how long the training will be. For those who prefer to do the training themselves, to save money or because of distance or scheduling, e-books and other products are available on many speech-related topics. These include presentation skills, diction, American culture, coping with hearing loss, professional telephone answering skills and executive communication techniques. Click here to access them. In general, you save money by having intensive coaching, because less time needs to be spent on reviewing the information. That's why our shortest sessions are 2 hours long, and most of our work is done in full days, or half-days, when schedules permit. The feedback you get from the instructor is invaluable, so you don't practice incorrectly. 2. Can speech coaching help me? The first questions only you can answer, and they are "why is improving my speech important to me?" and "Am I willing to really practice what I am being taught?" If you are motivated and willing to practice, speech coaching can help most people. I say "most" because the rest of the answer will require an assessment or at least a telephone screening. People are not widgets, and no guarantees can be made. 3. How long does the coaching process take?" I need better speech by next week." Yes, I get this a lot! Intensive speech coaching can be done in a short period of time; the exact length depends on the problem. 4. I forget to practice; I'm so busy at work. Can you still help me? The follow-up process uses several approaches to help with this specific issue. 5. I live very far away. Can you still help me? Yes, in many cases. Speech coaching can be done online in NC (USA), in selected other states in some cases, and in other countries. E-books are also an option. Great speech makes business sense! Visit us at www.BusinessSpeechImprovement.com to see how we can help you!

Speech training and you!

Are you concerned about your speech or the speech of an employee? Speech training provides an assessment and a targeted program designed to make a person's speech as good as it can be, within a certain time frame of instruction. Listen as I explain what services are available from Business Speech Improvement. Business Speech Improvement also offers e-books and other products, for those who prefer them. Think about this: all of business requires some form of communication, whether it be pointing, talking or using electronics. Improve your verbal skills; visit www.BusinessSpeechImprovement.com today!

Redundancy - again

Recently a woman addressed a crowd at the end of a long meeting to announce a future event she was running for the organization. Even though she knew she had 1 minute to say the name of the event, time, date, location and a short description of it, she so frequently repeated herself that the announcement took far longer. If she had written her announcement out ahead of time and deleted all the repetitive phrases, she would have been far more effective as a speaker. Why are people so repetitive? One man explained that he was worried he had not explained himself clearly enough, so he wanted to try again to make sure people understood his ideas. Other people have no idea that they are so repetitive, while a few just enjoy being in front of a group and maybe subconsciously want it to last as long as possible. As the leader of a group, you can help group members by asking that announcements about future activities be written on the website, handed out on a one paper someone assembles before the meeting for people to take with them, or written down ahead of time and read from, in the interests of being complete and concise. If you are a public speaker, whether a clergy person or a subject expert in another capacity, write out the keywords and record yourself speaking. Listen to the recording for redundancies. As an unknown sage said, "Be brief, be brilliant, and be seated" Business Speech Improvement provides intensive coaching in speaking skills. Specialties include American English pronunciation improvement for non-native speakers, presentation skills, executive communication, and more. Training is provided through small group seminars, individual coaching and e-books.

Public Speaking and Your Career: 3 Tips to Improve Your Skills

Public speaking (or presentation skills) according to one survey is the biggest fear of many adult Americans. Many people are especially concerned about how this fear affects their chances of career growth. Their jobs require them to speak in meetings or other settings, and this is very difficult for them. The best way to overcome this fear is through a public speaking seminar, or other type of training. However, this is not feasible for some people due to time or financial constraints. In other cases, people are too nervous to even consider taking this step. Here are three tips to help overcome this concern. First, it is not possible to be both relaxed and nervous simultaneously. Slow, deep breathing before speaking calms people. (Obviously, do not do this into a telephone, which has a microphone, into a regular microphone, or while driving or using other power equipment.) Simply take a slow deep breath, hold it briefly, and exhale slowly. Do this several times. The extra oxygen taken in helps people to think more clearly, as well as to relax. Second, remember the message counts more than the speaker. Focus on making the message as clear as possible, not on yourself. Third, help listeners remember your message. Techniques such as using relevant examples (especially dramatic ones), alliteration (such as "delicious doughnuts") and emotion all increase memory. As one unknown sage phrased it, "be brief, be brilliant, be seated". In general, shorter is better. Plan your presentation and eliminate redundancies. Business Speech Improvement provides 3 ways to get help with public speaking skills. A one day small group open-enrollment seminar is offered occasionally. Individual coaching is an excellent choice for those who are busy. This is tailored to your level of skill and can be used to practice upcoming presentations. A tip-filled e-book, "Public Speaking:You Can Do It!" is excellent for those who need "help in a hurry©" or who live far away.

Silent letters in American English pronunciation Many readers of this blog come from other countries. If you are one of them, or know someone who is trying to speak English more clearly, this blog post is for you! American English, first of all, is pronounced differently than British English. Many of the vowel sounds are made slightly differently, and have a different intonation pattern as well, which is what gives it a British or an American sound. This blog is about American English. We have a lot of silent letters. In some cases, the letters are silent only in specific words. For example, "th" is written but not spoken in 5 words. One of these words is "asthma". When "l" comes after an "a", as in calm, walk, talk, and psalms, the "l" is not spoken either. A third example is when there is a "sch", as in school or schedule. In these cases, Americans pronounce this as a "sk" sound. Business Speech Improvement provides intensive training in American English Pronunciation Improvement for Non-native Professionals. Training is offered through open enrollment seminars, individual coaching, e-books and an mp3-file.

How to assess your American English pronunciation

You want to improve your American English pronunciation. Maybe you want a chance at a professional job. Possibly you are frustrated by people giving you puzzled looks and asking, "What did you say". Try this self-test. Count the "no" answers.

1. You can say the two American "th" sounds clearly - in conversation.

2. You know which 3 words are spelled with "th" - but the "th" is silent.

3. In British English, "pro" is always pronounced as "pro", with a long o sound. In American English, you know which words have a "pro" that is pronounced as "prah" instead.

4. You can say all of the following sound combinations clearly:
str (as in "street"), asks (as in "tasks"), sp (as in "special") and st (as in "first").

5. You can say the following single consonants the American way: l,r,v, w.

6. The vowel- r sounds ar (as in "hard"), er (as in "person") and or (as in "born") are clear.

7. When you speak, your rate is reasonably slow so others can understand you.

8. You can emphasize the correct syllable of at least most all of the words you use.

If you score is less than 8, here are three ways to improve it.

Business Speech Improvement offers intensive small group open enrollment courses in Pronunciation Improvement for Non-native Professionals. The program takes only 3 days, which may be consecutive. This makes it ideal for those who want to improve in a hurry!Individual coaching is offered as well, for those with strong foreign or regional accents that impede clear communication. Economical e-books are also available for those living far away.

The bottom line is that your speech matters. Poor communication may be costing you. How will you improve it?

Persuasion and Your Voice

Do you want to become a more competent persuader? Your voice can help you do it.

Several techniques can help you. First, speak at a normal volume, but at the crucial point, speak slightly softer.
(This only helps if your listener has normal hearing or you are using a microphone!) It sounds to your listener like you are conveying a secret, and he will pay more attention.

Second, pause briefly right before the crucial point. This also helps focus the listener's attention.

Third, change your rate of speech at that point. Speak slower if the information is complicated for the listener to understand. Speak slightly faster if this is urgent, such as pleading with people to stay away from the area of an accident.

If your voice is normally mono-tonal, and lulls people to sleep, speak with more energy and enthusiasm. Be excited about what you are saying!

Business Speech Improvement provides coaching for better communication. Check out our e-books, open enrollment seminars and individual coaching options!

Better Business Communication Day: Jan 23, 2012

Think about it; without communication, there cannot be business.
Buying, selling and related activities all require some type of spoken, written or gestural/signed communication.

Better Business Communication Day was started by Business Speech Improvement to highlight excellent business communication techniques.

Here are three tips for better communication. When answering your telephone, smile and speak slowly as you give your greeting. It helps the other person understand you better, especially if there is noise in the background, and calms any callers who might be upset. More importantly, it helps you sound professional.

If you are preparing a speech, start it with a surprising fact or a startling statistic, among other techniques. Get these from the Web. You have just thirty seconds to seize your audience's attention.

If you are proposing a new idea to a group, share it with some other members of the team for their feedback before discussing it with the group. The idea may be stronger and the others will back you in the discussion.


Business Speech Improvement, in Chattanooga TN, provides intensive seminars, individual coaching and e-books on many aspects of verbal communication.

How to pronounce three difficult words in English

"How do you say that word?" is a frequent comment I receive. As a communications coach, I work with non-native professionals from all over the world who are in the USA to live and work.

Three of the most common questions are about world, excellent, and schedule. To say "world", pronounce it in 2 parts: "wor" and "uld". It sounds like "WOR-uld". "Excellent" is pronounced as "EK-sel-lent", while "schedule" is
"SKED-jule". (The British pronunciation is "SHED-jule".)

A full three day seminar on American English Pronunciation Improvement for Non-native Professionals is offered periodically by Business Speech Improvement. For more details on this, on e-books and other seminars, click here.

New Year's Resolution: Speak Better!

Is one of your New Year's resolutions to improve your speech? Do you want to speak slower, use standard American pronunciation, feel more comfortable giving a presentation, be able to make
"small talk" more comfortably, be able to communicate more effectively with someone who has a hearing loss, or something else?

Business Speech Improvement offers a wide variety of economical
e-books on all of these topics! Small group open enrollment seminars and individual coaching are also available.

Struggle with saying big words?

Many smart adults have difficulty saying long words. Every time they say the word, it comes out differently. Maybe they omit certain sounds, such as a "t" in an "str" word such as strong. Maybe the vowel comes out differently as they practice.

Sometimes they have had this problem all their lives, or it may suddenly appear after a stroke or head injury.However it appears, it can be so frustrating!

Here are three things people can try. First, listen carefully for the correct pronunciation. Use the pronunciation button on online dictionaries if needed. Second, try to read the word (or visualize it in your mind) to get in all the sounds. Third,
use another word with the same meaning, such as pretend for act, to get the message across.

If none of these help, look for a certified speech pathologist who has experience in diagnosing and treating the speech disorder of verbal apraxia in adults.

Katie Schwartz, CCC-SLP is director of Business Speech Improvement (www.BusinessSpeechImprovement.com). She provides individual and group speech coaching on a wide variety of communication needs.

Business Speech: What Does It Mean to You?

Business speech encompasses many aspects: giving presentations to large and small groups (and individuals), elevator speeches, being persuasive, accent modification, grammar, proper tone of voice, leading meetings, being concise, listening well, and
more.

When you think of "business speech", what does it mean to you?


Business Speech Improvement (www.BusinessSpeechImprovement.com) offers intensive, targeted coaching on many aspects of business speech. Economical Open Enrollment small group courses are scheduled periodically, and practical e-books on different topics are available 24/7. Great speech makes business sense!

What Does A Speech Coach Do and What Should I Look For In One?

Can you identify with any of these? All names and some details have been changed.

1. Li (not her real name) is a professional chemist with valued professional skills. However, despite speaking English, she has a lot of trouble being understood by her colleagues here. Her company hires a speech coach to teach her American English pronunciation.

2. Sue has a strong regional American accent. When she speaks to clients in another part of the country by telephone or in video-conferences, they focus on trying to understand her pronunciation and miss her message. Sue's boss calls for help for her.

3. Sara needs to improve her presentation skills to be able to keep her job. Her company course on presentation skills was very poor, and Sara wants one on one coaching.

4. Pablo is a leader, and he wants training in how to get more ideas from his team. He
also wants to be a more effective communicator with them. He wants executive communication coaching.

If one or more of those situations describes you, you want a speech coach who is a great communicator herself, who is experienced and is professionally trained. One example of such training is a master's in speech pathology with experience in the sub-specialty of corporate speech pathology. Such a coach has scientific background in anatomy and physiology of how we talk, as well as experience in applying this to the corporate environment. Ideally the person will have the initials CCC-SLP after his or her name.

Business Speech Improvement provides intensive, targeted coaching in verbal communication skills. Visit www.BusinessSpeechImprovement.com for more details!

Work in the US and have a strong foreign accent?

(American English) Pronunciation Improvement for Non-native Professionals is a three day intensive course on pronunciation. In some countries, this is called elocution or diction. This "immersion-style" course will be offered June 16 - 18, 2010; a second session will be taught July 2- 4, 2010.

The course is limited to only six learners, and will be taught in Chattanooga, TN.
For more information and to enroll, visit http://businessspeechimprovement.com/enabler/scripts/category.pl?Classes .

Business Speech Improvement also offers courses on regional accent modification, executive communication skills, public speaking and other topics. Great speech makes business sense!

Regional Accent Modification Helps with National Business Contacts

Many people with strong regional accents who give presentations or speak with people on the telephone in other parts of the country feel self-conscious about their speech. They report that customers ask them to repeat themselves, tell them their accent is "sweet" or "just like my Grandma's". If they give presentations, they note that listeners notice their speech patterns so much that they do not necessarily focus on the speech's message.

One tip regional speakers can do is to listen to the news on a national TV channel to determine what sounds are produced differently, and try to speak that way.

Many speakers, though, need feedback and more specific recommendations on what to change, and how to do it. They need help to go through the stages of speech training.

Business Speech Improvement (http://businessspeechimprovement.com/enabler/scripts/category.pl?Classes) offers group seminars on regional accent modification, as well as
Individual Speech Coaching that can combine accent modification with other skills such as
presentation skills or customer service skills.