Friday, December 28, 2007

Do you know the details of your products?

Today a salesperson recommended a brand of a product to me. What was interesting was that she did not give me details. The product was "the best" she said. When I asked why, it took quite a while for her to tell me what she liked about it.

An excellent salesperson should ask probing questions first, to determine a customer's needs and wants. Only then can he recommend the "best" product, and can explain why it is such a great match for a given customer.

Have you had an experience with a super salesperson? If so, what made it so wonderful?

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