Relationship-building and trust

Building a business or a personal relationship takes consistency and trust. Consider these situations: A recruiter promises a sought-after candidate that people at fast-growing Company X have frequent opportunities for advancement Before signing anything, the candidate finds a current employee online and discovers that few insiders get considered for these new openings. The candidate no longer trusts anything else the recruiter tells him. A new customer of a car dealership buys a vehicle with an extended warranty. The dealership makes an error in servicing the vehicle, and the vehicle now needs expensive repairs. The dealership does it for free, as promised, and works hard to regain the customer's trust. Someone on a dating site misrepresents himself in his personal description, and a potential date discovers this. She now distrusts him, and refuses further communication with him. Consistency builds trust, and in the beginning of a business or personal relationship, trust is crucial. If trust is broken, the relationship is very hard to repair. Sometimes the person who erred can apologize and explain the situation, but often it takes considerable work over an extended period of time. In a new relationship, it often is not worth the effort by at least one of the parties. Promise only what you are sure you can deliver. Consistency is a key to trust. Business Speech Improvement provides intensive training in verbal skills, including communication skills for leadership development.