Are you prepared for this disaster?

In sections of the country, disasters such as hurricanes and tornadoes occur with little warning.  Thousands of people have to make the decision to suddenly evacuate  to shelters, often with little warning.

If this happens in your community, and you have to suddenly evacuate, would you be prepared to quickly take your vital financial papers with you? Obviously, saving lives is most essential, but how would you put your financial affairs back in order after the event? Would you know the names of the car insurance and flood insurance companies to call? When the clerk asks, "What is your policy number?", would you know what to say? How about needing copies of your professional license or other credentials, if you decide later to move elsewhere, or your bank account number? If you have a pension or stocks and bonds, are you going to remember the account numbers? Your employer's computer systems may have been damaged.

Before a disaster strikes your community, prepare now! You may not have much warning.

The Financial Overview Template© is a simple form to complete online, listing all of your financial information. This includes details on your bank accounts, insurance policies, retirement accounts and much more. You can do this a little each day, if that helps.  Doing this helps you feel secure that you have all the information in one place. It also helps a spouse or other family member if something happens to you. Lastly, in the event of a disaster, with a hard copy printed out in case there is no electricity for the computer,  you are more prepared.

(Put the hard copy in plastic page protectors, in a notebook, along with hard copies of all your licenses, birth and marriage certificates, first pages of your passport,  military records, diplomas, house deed and car title. Put this all in a sealed plastic bag, and it will be easy to grab in the event of a disaster.)

The Financial Overview Template © can easily be updated online, so the information stays current. (Password protect the page for extra security, or print out the template and fill it in by hand if you prefer.) Should you or your family experience disaster, you will be so thankful you had the foresight to have this information in writing, in one place!

No-one wants a disaster to happen. However, it is always better to be prepared - and that includes getting your financial affairs organized. Do it the easy way: use the Financial Overview Template!

Six Things to Consider In a Speech Training Program.

You've decided to make some changes in your speech. You want to speak slower, modify your accent, get rid of your lisp, make better presentations, communicate more clearly with your staff, or some other difference.

What should you look for in a speech coach or trainer?

First, ask about the person's training. For example, does the person have a master's degree or doctorate in speech-language pathology? Does he have a Certificate of Clinical Competence (CCC-SLP) after his name?  Is he state-licensed as a speech-language pathologist in your state?  Some speech-language pathologists specialize in corporate work, working with professionals in the workforce; they are called corporate speech pathologists or corporate speech trainers. Being certified as a "coach" is nice, but exactly how does this certification pertain to your communication issues?

Second, ask about his experience in working with your type of communication issues. You want someone who has experience, if possible.

Third, find out how services are provided: in-person, individually, in a small or large group, or online.
Some states have laws that limit if speech coaching can be provided to residents online, unless the corporate speech trainer is licensed in your state. If the speech coach is not licensed in your state as a speech-language pathologist, and won't take the time to find out what the laws are in your state, you should be asking him or her about this. Some reasons are legitimate, but other people are unaware of the laws.

Fourth, ask how often the services are provided. Intensive speech training often gets results faster, because less time is needed for review. It is done in full-day sessions, sometimes 3 or 4 days long, and should include a follow-up plan for skill maintenance.  Having 1 - 2  one-hour lessons a week often requires a long time to get results, and some clients may not remain motivated.

Fifth, after finding out the cost, ask your supervisor if the company will sponsor you for this training. Some companies will sponsor you if you seek out the speech program and ask for sponsorship.This usually is part of career development. The fact that you have taken the time to find the speech training program will show the company you are motivated.

Lastly, ask how many people are in the program at once. Are the lessons customized to your needs as a learner, or does everyone study all the material in the course? If everyone studies all the material, whether they need it or not, the course takes longer and motivation may decrease.
Customized lessons save your valuable time.

Great speech makes business sense! Get the speech training you need, and feel confident about it!

Business Speech Improvement, in Durham, NC, offers intensive speech training through small groups and individually. Details of upcoming seminars and types of training are at www.BusinessSpeechImprovement.com.

American English Pronunciation: LIttle-Known Rules that Matter

It's 11:15 AM on the first day of a small group seminar on American English Pronunciation Improvement for Non-native Professionals. The instructor is explaining about the 3 words in American English which have "th" in their spelling, but in which the "th" is silent: months, clothes and asthma. The learners comment, "I didn't know about this rule!"

Later, the students learn about other letters which are not pronounced, such as the "L" when written after an "a" and before another consonant, as in  walk, talk,  palms and psalms. The "a" is pronounced like "aw" in walk and talk, and like "ah" in palms and psalms.

The American English Pronunciation Improvement for Non-native Professionals seminar is a three-day intensive seminar. It includes individual speech assessments, targeted training, materials - and instruction on these essential rules.

Only 6 people are accepted in this exciting seminar. Get the details and enroll online by clicking here!

Business Speech Improvement provides intensive, customized training in many verbal skills, including American English pronunciation improvement. Economical e-books on verbal skills are also available.

Rate of speech: strategies to slow down

Many people are told that they speak too fast and should slow down.  Often they don't realize they are speaking so quickly, and deny it. They also don't realize they are omitting certain sounds in words, or even entire syllables, are repeating some syllables, and speak in sudden bursts of several quick words.

They may have been told to slow down, and did it - for a short time - to please someone else. Then they were back to speaking quickly again.

This type of speech pattern is called cluttering. It is a fluency disorder. It can easily affect social and career relationships.

There are a number of self-help strategies such speakers can try.  The first is having someone record the person speaking and also reading aloud. Then listen to this with someone else and notice the patterns. Awareness of the problem and being willing to work on it are crucial.

Are entire syllables or individual sounds being omitted, such as street becoming seat?  Are there short bursts of speed? Does the speaker realize he or she is going fast when speaking?

Many times people confuse the generic "mumbling" with cluttering. Cluttering has a specific set of symptoms, while mumbling can be any time a person does not speak clearly (or a person with a hearing loss does not understand easily and blames it on "mumbling").

One clutterer reported what it felt like, and how she improved her speech. To read her story, click here.

The cause of cluttering right now is under investigation. Some studies point to possible brain structure differences and also genetics as possible causes.

The speaker should also list the impact of the problem on his or her life. Who has trouble understanding the person? Is this affecting personal relationships, work, or hobbies? How?
The speaker must recognize there is a problem and be willing to work on it before any help can be effective.

Business Speech Improvement offers intensive coaching on speech rate.  An e-book, called How to Speak Slower in Six Simple Steps. is also available.

Telephone behaviors that are so irritating

On a LinkedIn group, I posed the question, "When you call a company, what does the other person or company do that is so irritating?" A remarkable number of people responded, very fast. Comments ranged from not speaking clearly enough so that the caller could understand the greeter, to sounding angry when answering the phone, to speaking too fast,  to being placed on hold for long periods of time, and a lot more.

Most of the respondents I presume were Americans.

What behaviors irritate you when you call a company? Please let us know your country. Irritants may be different in various countries.

Business Speech Improvement provides intensive training in verbal skills, including telephone skills.
Click here to learn about our new pre-recorded webinar on professional strategies to understand those with strong accents, and also to discreetly help customers with hearing loss!

Accent modification - the intensive way

Accent modification for strong foreign and regional accents can be done on many schedules. The most frequent one is one lesson a week for an hour, with the hope that learners will practice between sessions.  Some learners do practice as instructed. Others are busy and don't have time for this, or fear that they are practicing incorrectly and soon stop.

Intensive accent modification is done either 8 hours a day, for several days, or at least several hours a session or several sessions a week. There are 3 advantages to this.  Learners have less time to forget, so minimal time is spent in review. Learners make faster progress, because they are getting more lessons and errors are corrected immediately by the instructor if the learner does not catch them. Third, learners are more motivated, because progress is faster.

A follow-up plan of some type needs to be in place, to help the learner maintain his or her new skills. Newly learned skills must be reinforced by the instructor or others who are native speakers until they are habitual.

Intensive accent modification especially appeals to busy professionals who may have tight schedules,
those who need to speak clearly as quickly as possible for upcoming meetings or presentations, and
managers who need their employees to speak clearly as fast as possible.


Business Speech Improvement offers open enrollment small groups for accent modification. Other options are offered as well. Click here for details!

Customer service: voice of the organization

Do your front line staff know that, to the public, they are the voice and face of the organization? Do they have the communication skills expertise to showcase your company in the most positive manner?

In an interesting interaction, a visitor to a recreation facility stopped an employee and gently and tactfully made a suggestion. "Have you ever considered having more trash cans [at a certain location in the facility]?" she asked. She explained what she had witnessed with the trash situation. The employee then stated emphatically that more trash cans would not help but that she hoped the [departing] visitor would educate the other visitors near her when they littered. The visitor, sensing the employee was very irritated, then complimented the employee on how nice the facility in general was looking, and the employee smiled slightly.

Afterwards, the visitor realized that, despite the suggestion box near (with no suggestion forms in sight), the employee did not think visitor suggestions were of value to the facility - even when the suggestions could make her job easier. The employee was basically telling the visitor that she didn't want to hear anything but praise.

A better way for the employee to have reacted would have been to write down the idea and say she would take it to her boss, sounding as if she valued the idea. The employee could then have asked which sections of the facility the visitor enjoyed most, or a similar question to keep the visitor focused on the best parts of her visit. This would not have taken long, and would have ended the visitor's stay in a very positive way.

Think about your front line staff. How do you want them to view customer suggestions - as something positive for the organization, or as a nuisance?

If you value customer suggestions, how do you let your staff and/or the customers know this?
Do you act on the suggestions and let the staff and customers know,  reward them or take other actions? Please share your ideas!

Business Speech Improvement offers intensive coaching and also an e-book on communication strategies for leadership development. Poor communication is so expensive; learn practical strategies for improving your skills!